Onboarding Consultant

4 days ago

Sydney, Australia Property Me Full time

**Join the National Leader in Cloud-Based Property Management**

**Our Story**:
PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties.

Join a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products.

Your work will impact the day-to-day lives of millions of Australian real estate professionals, tenants and owners.

**Your Mission**:
We want to make Property Managers' and Tenants' lives easier, giving them more time to relax and enjoy the home they live in, or have more of the important face-to-face conversations that get more people their dream home.

**What You Bring**:
A team player with a warm and welcoming approach to both customers and team members. A people person who thrives on being challenged and can keep their cool under pressure. Next-level organisation and efficiency with an acute eye for detail.

You will need Real Estate industry experience to empathise and instil confidence in your excited, nervous, time-poor customers and understand their unique learning needs to customise a training plan to best support them to become confident users and advocates of their new Property Management and Trust Accounting software.

Processes, checklists and an amazing team of dedicated professionals who genuinely love to welcome and onboard new clients will support you. You will also need to love your numbers, your skill and expertise will help determine our customers' success and our PropertyMe reputation for excellent customer service

**This role will**:

- Initiate onboarding and training plans
- Checkin calls throughout the onboarding journey to ensure customer satisfaction and success
- Create conversion balances
- Responding to support tickets
- Phone and Zoom support
- Data migration support and troubleshooting
- Coordinate and support data transfers
- Facilitate portfolio acquisitions
- Assist clients with receipting/reconciling their trust account
- Ensure clients are responded to within agreed SLAs
- Assist the Onboarding and Data Service team as required
- Confidently navigate through internally used programs such as Slack, Trello, Google Suite, Salesforce and Zendesk
- Gather website requirements and coordinate with the website team
- Assist the website team as required

If you can share examples of the above traits and talk through scenarios that let these attributes shine we would love to chat with you.

**The Benefits and Perks**
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment 2 days from office
- Beautiful office in Sydney CBD
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies

  • Onboarding Consultant

    2 weeks ago

    Sydney, Australia Toast Full time

    Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our...

  • Onboarding Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Toast, Inc Full time $80,000 - $120,000 per year

    Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.Now, more than ever, the Toast team is committed to our customers. We're taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus...

  • Onboarding Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Toast Full time $80,000 - $120,000 per year

    Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.Now, more than ever, the Toast team is committed to our customers. We're taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus...

  • Onboarding Consultant

    6 days ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud-Based Property Management** **Our Story**: PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties. Join a growing team, in a growing business as we continue to consistently grow our core...

  • Onboarding Consultant

    2 weeks ago

    Sydney, Australia Property Me Full time

    Join the National Leader in Cloud-Based Property Management Our Story: Here at PropertyMe we are committed to innovating, problem-solving, and remaining agile in an ever-changing industry. Being Australia’s #1 property management platform after only 10 years, we know what it’s like to be the new kid on the block. That’s where teamwork and a strong...

  • Onboarding Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Property Me Full time $104,000 - $130,878 per year

    Join the National Leader in Cloud-Based Property ManagementOur Story: PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties.Join a growing team, in a growing business as we continue to consistently grow our core business and...

  • Onboarding (Customer) Consultant

    2 weeks ago

    Sydney, New South Wales, Australia PropertyMe Full time $80,000 - $120,000 per year

    Join the National Leader in Cloud-Based Property ManagementOur Story: PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties.Join a growing team, in a growing business as we continue to consistently grow our core business and...

  • Colleague Onboarding Coordinator

    4 days ago

    Sydney, Australia EFI Global, Inc. Full time

    IF YOU CARE, THERE’S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and...

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, Australia SafetyCulture Full time

    **Customer Onboarding Manager**: - Sydney - Sales & Success - Customer Success / - Full-time Permanent / - Hybrid - SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give...

  • Customer Onboarding Project Manager

    3 weeks ago

    Sydney, Australia ROBERT WALTERS AUSTRALIA Full time

    Overview We are looking for an experienced Customer Onboarding Project Manager to lead onboarding initiatives for our clients' enterprise customers. You’ll be responsible for ensuring seamless implementation, driving product adoption, and delivering measurable outcomes that align with customer goals. You’ll act as a trusted advisor to senior executives,...