Rates Officer

2 weeks ago

Parramatta, Australia Parramatta City Council Full time

Seeking Strong Communicators with a Customer-Focused Mindset
- 2x Full Time Positions | 35hr Week

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, its partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the Role**

As the Rates Officer, you will be responsible for delivering exceptional customer service, experiences and outcomes to the community and its residents, and forms part of the critical Rates Team at Council.

On a daily basis you will:

- Respond to customer Rate’s enquiries and requests promptly and accurately
- Use your strong communication and customer service skills to ensure all customer interactions, experiences and outgoing correspondences are of high quality
- Process and maintain accurate reporting for the recovery of Rates
- Work to strict deadlines with a customer-focused mindset
- Look for business improvement opportunities in the Rating processes

***

**About You**

You will have:

- High School Certificate or equivalent Business Level Qualifications
- Relevant experience in a Local Government rates and revenue environment
- Experience in using Infor-Pathway software

**What’s on Offer**

We are offering an attractive remuneration package starting from **$82,023 to $90,329** (Inclusive of Superannuation)

In addition City of Parramatta also offer excellent employee benefits which include:

- A range of flexible work arrangements including hybrid WFH arrangements
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots)

**Want to Know More?**

Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact** Todd Cowan on (02) 9806 5154.**

***

**How to Apply**

***
City of Parramatta Council acknowledges the Traditional Owners of the land and waters of Parramatta, the Dharug peoples. We also acknowledge the present Aboriginal and Torres Strait Islander people, who now reside within this area._

***

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