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Application and Product Specialist

2 weeks ago

Sydney Central Business District, Australia EML Full time

**Application and Product Specialist**:
NSW - Sydney CBD Information Technology Full Time
- **Drive adoption of in-house digital platforms**:

- **Identify and recommend opportunities to improve claims management processes**:

- **Join an organisation that truly values their employees through reward and recognition**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

The role requires an agile mindset and a proactive and practical approach to engaging with business and technology stakeholders to drive positive business outcomes.

This will be a **permanent** position based in the **Sydney CBD **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Facilitate group workshops with SME’s to determine business needs through knowledge of adult learning
- Identify system functionality issues, monitor system trends and identify opportunities for improvement.
- Identify and recommend opportunities to improve the business by way of technology, data or business process changes
- Support Agile development processes, including the facilitation and completion of user acceptance testing.
- Drive continuous improvement and innovation through your awareness of industry developments and trends and respond effectively to changes.

**ABOUT YOU**
- At least 2 years’ experience in a similar role, or
- Experience in the personal injury compensation industry.
- Experience with Digital Adoption Platforms, preferably WalkMe is advantageous (training can be provided).
- Demonstrated analytical and problem-solving skills with attention to accuracy and an excellent eye for detail.
- Business analysis skills, specifically with informing development requirements and specifications
- Ability to work collaboratively within the team and provide excellent customer service

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super