Software Specialist

5 days ago

Sydney, Australia Canon Full time

Unlimited potential for professional growth
- Be part of a high performing team
- Flexible work from home options available
- Open to multiple locations within Australia

**About us**

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

**About the Role**

Technical Services is responsible for providing hardware and software support for direct customers, Canon business partners and our field technicians. The Software Support Specialist is responsible for managing escalations through to resolution on Canon’s business products & associated software. This Macquarie Park, Sydney based role reports to the Software Support Manager & offers high degree of flexibility in operating

**Main Duties**
- Providing your technical expertise to resolve escalations, to help contribute to financial goals and success of Canon Sales and Support Group (SSG)
- Resolve customer problems and queries in an effective and timely manner
- Provide the highest level of support on selected technologies to all Sales and Support customers for the lifecycle of the product
- Present a professional and positive attitude while building and maintaining good relations with Canon customers internal and external
- Provide recommendations for improvements and changes
- Create, populate and maintain a knowledgebase with known resolutions and FAQ's

**About You**

To be successful in this role, you will possess great communication skills & ability to confidently interact with the customer. Previous Software Support experience with Print / Document management experience is desirable.

Key Skills & Experience include
- Preferably 2+ years IT experience
- Strong troubleshooting and technical aptitude and skills
- Proven time management skills and the ability to multitask
- Previous Customer service/ Helpdesk environment experience
- Print and Document management experience

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

**Some benefits include**
- Free onsite parking at Macquarie Park office
- Birthday Leave
- Additional leave during year end shutdown (Canon Day Leave)
- Health insurance at discounted premium rates
- Canon products for employees at discounted rates

Successful applicants will be notified of next steps.

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