Customer Success Manager
2 weeks ago
Are you an experienced and dynamic Customer Success Manager looking for an exciting opportunity in the fast-paced world of technology-enabled recruitment? Do you thrive in a client-facing role, managing national accounts, handling objections, and delivering results under strict timeframes? If so, we have the perfect position for you
At Flexhive by Hudson, we are modernising and expanding the recruitment industry through the power of technology. We leverage cutting-edge tools and platforms to connect top talent with leading organisations across the country. As our Customer Success Manager, you will play a pivotal role in ensuring our clients' satisfaction, success, and continued partnership.
**Responsibilities**:
- Manage a portfolio of national clients, acting as their primary point of contact and trusted advisor.
- Build strong relationships with key stakeholders within client organizations to understand their unique business needs and recruitment challenges.
- Proactively identify opportunities to enhance client satisfaction and drive retention through effective account management strategies including detailed advice and on-hand support using our platform.
- Provide exceptional customer support, addressing inquiries, resolving issues, and handling objections with professionalism and tact.
- Collaborate closely with internal teams, including Sales, Recruitment, and Product Development, to ensure seamless delivery of services and solutions to clients.
- Develop and execute tailored success plans to achieve revenue goals, ensuring the achievement of client objectives and desired outcomes.
- Monitor and analyse client performance metrics, providing insights and recommendations for improvement including usage and trigger-based reporting.
- Drive revenue growth through upselling and cross-selling opportunities within your account portfolio.
- Stay updated on industry trends, market insights, and competitive intelligence to proactively address client needs and maintain a competitive edge.
**Requirements for the role**:
- Previous experience in customer success, account management, or a related role, preferably within the recruitment industry or a technology-enabled service organisation.
- Proven track record of managing national accounts, driving client satisfaction, and achieving revenue targets.
- Exceptional communication and interpersonal skills, with the ability to effectively present complex ideas and influence key stakeholders.
- Strong problem-solving abilities and the confidence to handle objections and resolve conflicts in a professional manner.
- Demonstrated ability to thrive in a fast-paced environment, manage competing priorities, and deliver results within strict timeframes.
- Excellent organisational skills with a keen eye for detail and the ability to manage multiple projects simultaneously.
- Tech-savy and familiarity with CRM software, project management tools, and other relevant tech.
- A proactive and customer-centric mindset, always seeking opportunities to exceed client expectations and foster long-term partnerships.
- Bachelor's degree in a relevant field is preferred but not required.
Join our talented team at Flexhive and make a significant impact on the future of recruitment. We offer a competitive salary package, performance-based incentives, and ample opportunities for growth and development.
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