Service Coordinator

7 days ago

Yatala, Australia Digga Australia Pty Ltd Full time

**SERVICE COODINATOR - Yatala (QLD)**

Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product and passion for providing total customer solutions is second to none.

The opportunity now exists for a professional and driven Service Coordinator to join our MASR team in Yatala. Reporting to the QLD MASR Manager, this role

contributes to the effective and efficient operations of the service department located in Yatala. We are seeking someone who is mechanically minded, has the ability to multitask, works well under pressure, has the highest level of attention to detail and who thrives on customer interaction and satisfaction.

You will have previous experience in developing and building strong customer relations whilst coordinating the operations of our service department.

**Key responsibilities will include**:

- Coordinate all aspects of the service and after sales department
- Ensure orders and requests are carried out in a timely manner
- Investigate complaints and resolve issues
- Coordinate service work requests between the service technicians
- Updating CRM with customer details
- Assist inbound sales, spares, and service enquiries by phone
- Monitor inventory levels
- Maintain internal database systems
- Manage communication flow to the sales team
- Generate reports from company CRM and ERP system

**To be successful you will have**:

- Intermediate computer skills experience with Microsoft office and CRM systems
- Effective communication skills and professional phone manner
- Sound time management skills and multitasking abilities
- Excellent interpersonal skills with the ability to build and maintain positive working relationships
- Mechanical aptitude
- Strong technical, analytical, and problem-solving skills
- ERP Platform system experience would be highly regarded
- Current driver’s license

Although not essential experience working in, or good understanding of the earthmoving manufacturing industry would be highly regarded.

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