Duty Manager

2 weeks ago

Mansfield, Australia Alzburg Resort Mansfield Full time

**About the business and the role**

The Alzburg Resort is a 4.5-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel Spa rooms, and Apartments. The Resort also has an onsite **Tour Company and Onsite Ski Hire** outlet which operates throughout the winter season, The Alzburg Resort is currently seeking a motivated individual with strong Operations and Administration skills to assist within all departments and General Manager.

We are seeking an experienced **Front Office or Resort Duty Manager/2IC - with free accommodation provided **to oversee the day-to-day operation while anticipating and exceeding our guest's desires at all times.

**Job tasks and responsibilities**

**About the role: Duty Manager**

As for this role, you will be a critical part of the venue operations teams and be responsible for the following
- You will be responsible for effectively overseeing the performance of the hotel, in the absence of an executive team
- Shared After Hours phone assistance
- Manage and Lead shift crew's, resort operations from the setup, running, and pack down of the venue
- Processing guest checking in and out, financial transactions, and handling customer queries
- Front office experience using the front office operating system
- Aptitude for Hotel management software and adoption of technology
- Able to work on a rotating roster shift including night/ weekends/ public holidays
- Leading by example with customer service excellence.
- To predict, plan and resolve any mishaps in preventing our guests from having anything less than an exceptional stay.
- To monitor security, optimize the profitability of operations, and ensure your team's health & safety
- Responsible for handling, quoting, and planning any Group/ Function booking.

**Skills and experience**

**About you: Assistant Manager/Duty Manager**
- Minimum 2+ years of Front Office Management experience using reservation operation systems
- You will have excellent time-management and organizational skills with the ability to multi-task under pressure
- Excellent communication skills
- Proven ability in managing and leading teams
- Ability to manage a fast-paced venue that has multiple departments
- Enjoy being hands-on as well as efficient when it comes to reporting and paperwork
- We need somebody who thrives on responsibility but at the same time brings their ideas to the table.
- Must have current RSA certificate

**Job benefits and perks**

**Benefits**:

- **Free accommodation provided**:

- **Full-time position**:

- **Great remuneration package**:

- **Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter**:

- **Ski Hire, Transport & Staff discounts**:

- **Online Operating System Training provided**:

- **Career progression**:

- **Great team environment**

Please note: Only shortlisted applicants will be contacted for the interview
If you have specific questions about the role please contact
General Manager / 03 5775 7400

**Salary**: From $65,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- Rotating roster
- Shift work

Ability to commute/relocate:

- Mansfield, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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