Customer Support Consultant

9 hours ago

Brisbane, Australia RPMGlobal Holdings Limited Full time

**About the Role**

RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.

The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is mining management software that captures, validates, augments and normalises data, optimising reporting and analytics.

To achieve excellent customer outcomes, the Customer Support Consultant will be required to work directly with end users of these products and with various teams across our business.

**Key Responsibilities**
- Data analysis and investigation of customer reporting and data sources
- Effective communication with customers and colleagues throughout the ticket life-cycle.
- Manage customer escalations in accordance with agreed SLAs and support agreements.
- Maintain a central knowledge base of known support issues.Maintain a high level of customer engagement and satisfaction.

**About You**
- Provided customer services that exceed customer expectations.
- SQL Server Management experience including MSSQL and T-SQL is favourable.
- Knowledge of data analytic tools such as Excel, Power BI etc
- Exposure to the mining industry would be highly regarded.
- ITIL Certifications and experience would be highly regarded.
- Strong written and verbal command of English.Legally entitled to work in Australia.

**About RPM**

RPMGlobal is the mining industry’s leading advisory and consulting, enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer, more efficient and more sustainable operations for our mining customers.

Our focus on providing advanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guide customers through the current and emerging challenges the industry faces worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG related expectations.

Please, no agencies or recruiters.

  • Customer Support Consultant

    9 hours ago

    Brisbane, Australia RPMGlobal Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    9 hours ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    9 hours ago

    Brisbane, Australia RPMGlobal Full time

    **About the Role** RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product....

  • Customer Support Consultant

    1 day ago

    Brisbane, Queensland, Australia RPMGlobal Full time $80,000 - $120,000 per year

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Support Consultant

    5 hours ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    Position: Customer Support Consultant – Global TouringReporting to: Customer Sales Team LeaderLocation: Brisbane, AustraliaContract: Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences.We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring, we are continuously developing...

  • Customer Support Consultant

    4 weeks ago

    Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time

    This role is at the heart of a service centre that provides support to players and retailers across multiple jurisdictions. The successful candidate will be responsible for delivering consistently high-quality service, offering advice and resolving various queries from our Lotteries and Keno customers and outlets. This is an excellent chance to work in a...

  • Customer Support Consultant

    1 day ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Position : Customer Support Consultant – Global TouringReporting to : Customer Sales Team LeaderLocation : Brisbane, AustraliaContract : Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands, we are constantly developing our product range, driving growth...

  • Customer Support Consultant

    6 days ago

    South Brisbane, Australia Topdeck Travel Ltd Full time

    **Position**: Customer Support Consultant - Global Touring **Reporting to**:Customer Sales Team Leader **Location Base**:Brisbane, Australia **Contract**:Permanent, Full Time The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever...

  • Customer Support Consultant

    6 days ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    1 week ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...