Service Manager People Performance

Proud Local Council Based in Beautiful Cleveland
- Be an Integral Part of the People, Culture & Organisational Performance Team
- Interesting and Diverse Workforce | Hands-On Generalist Management Role

**About Redland City Council**

Redland City Council (RCC) is situated on the naturally wonderful Redlands Coast, which includes the Southern Moreton Bay Islands, mainland suburbs and rural hinterland which is located east of Brisbane. RCC offers you the chance to improve lives and shape your own career. You’ll enjoy diverse work and opportunities to grow, working in a truly special community and a region of outstanding natural beauty. In return for your passion and commitment to moving Redland City forward, RCC offers great benefits and the balance you need to bring the best you. Visit the Redland City Council careers website to find out more and meet some of the wonderful team.

**The Opportunity**

The Service Manager People Performance will ensure the team provides consistent, expert, value-adding people and culture business partnering support to the organisation’s employees and leaders. You will drive a high performing and innovative culture where employees are forward thinking, engaged and focused on enriching the community.

Your role will act as a conduit between the organisation at the local level and the People, Culture and Organisational Performance Group, managing the business partnering function, contributing knowledge of contemporary organisational trends and issues to the development of People and Culture initiatives, and supporting their implementation in the business. You will be key to developing and sustaining productive internal and external relationships and understanding both business unit and organisational business drivers, strategy and priorities.

**Other Benefits**

In addition to salary, Council may offer a range of other benefits including:

- Access to professional and leadership development programs;
- Mentoring and coaching opportunities to increase your industry knowledge and professional and business acumen;
- Secondment opportunities for career development;
- Ability to contribute to the community and make the Redlands Coast a better place to live and do business;
- Additional superannuation, as well as nine day fortnights;
- Reward and recognition programs;
- Access to flexible working arrangement provisions and generous leave provisions such as paid parental leave and purchased leave scheme; and
- Wellness programs, social club and employee assistance program.

**Key Responsibilities**
- Provide leadership and management, and support the professional development of the People Performance team through effective and consistent case management across all portfolios;
- Act as the point of escalation for all senior leaders for advice on case management, and provide advice to Partners on case management, interpretation and implementation of Council policies and procedures from a practical perspective;
- Build capability within the team in analysing workforce data to identify trends and ‘hot spots’ and proactively target interventions in collaboration with area leadership teams / business unit managements;
- Set performance objectives for the team and individuals, monitor performance and provide frequent feedback, and agree to and implement individual development plans to increase professional expertise;
- Participate as a member of the People, Culture and Organisational Performance team to contribute to budget management, strategic planning and lead activities in line with Council’s strategy.

**Skills & Experience**
- Proven experience in a Senior HR Business Partner role, leading service provision in generalist HR areas including talent management, workforce strategy and planning, organisational culture, employment relations, industrial relations, people capability, performance leadership, employee relations, organisational design, organisational change, reward and recognition;
- Demonstrated high level communication to consult, negotiate, and influence at an individual employee, team and management level;
- Demonstrated success in implementing and evaluating contemporary human resource strategies, programs and initiatives to enhance customer satisfaction and organisational performance and outcomes;
- Ability to manage budgeting, planning and reporting functions of significant work area to ensure the contribution of the team is visible and valued;
- Tertiary qualifications in Human Resource Management, Industrial Relations, Employment Relations or related business management discipline.

**To apply