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Service Manager

3 weeks ago

Wyong, Australia Care Metaz Global Full time

**About Care Metaz Global**
Care Metaz Global is a registered NDIS provider, established with a vision of extending care to participants with a disability and always walking the extra mile to support them, to fulfill their needs and goals. We believe in caring without borders, and hence, are known for providing support to people in need while understanding their individual needs and assisting them accordingly.

**About the role**

We are currently recruiting for an experienced Service Manager that will be responsible for ensuring the day-to-day delivery of SIL and community services, through a person-centred approach. The position requires a sound knowledge and understanding of in-home service delivery, relevant academic qualifications and professional networks that will assist in the strategic development of the organisation.

**What’s on offer**
- Industry competitive salary
- Ongoing training & support

**Duties and responsibilities may include but are not limited to**

Managing and mentoring a team of team leaders and support workers to ensure the delivery of high-quality client care.
Displaying leadership skills through conducting team meetings, one on ones and staff coaching.
Building a strong rapport with customers and their families.
Managing team rosters, timesheets and attendance.
Identifying, assessing and resolving client complaints and issues while displaying a client-centred approach.
Performing home visits to complete client assessments and audits.

Proven experience and record achievement in managing the delivery of health and human services; specifically the delivery of supported independent living services to people with a disability.
Demonstrated experience leading, managing and supporting a diverse but skilled team of service coordinators and support workers
Understanding of the NDIS-efficient price model of service delivery
Promoting Care Metaz Global's services to the community through public events, functions, and forum
Assessing the physical, technological, and staffing needs across the team
Demonstrated qualifications/experience in management, disability, health or welfare
Strong ability to work with the Operations Manager to forge new & strengthen existing relationships with the local community and service providers
Relevant tertiary qualification in aged care or disability.
Demonstrated experience in people leadership including the management of workplace culture, performance matters, complaints and concerns.
Knowledge of the Disability industry and the NDIS.
The ability to engage various stakeholders and build strong working relationships.
Experience in supporting clients with mental health concerns and high support needs.
Excellent planning, communication and interpersonal skills.

**Salary**: From $85,000.00 per year

**Benefits**:

- Company car
- Work from home

Schedule:

- 8 hour shift
- On call

Supplemental pay types:

- Christmas bonus

Application Question(s):

- How many years' experience do you have as a service manager?

Licence/Certification:

- Working With Children (WWC) Check (required)
- First Aid Certification (required)
- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location