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Guest Service Agent

2 weeks ago

Goulburn, Australia Aussie Accommodation Full time

We are currently seeking full time and casual enthusiastic and guest-focused Guest Service Agent, to join our dynamic Front Office Team at a motel in Goulburn central. The Guest Service Agents report to the Manager on shift, and has full responsibility to provide the highest level of guest service throughout every interaction with our guests

**Key responsibilities and tasks consist of, but are not limited to**
- Provide efficient and professional service and ensure a smooth check in and check out process for guests;
- Give a friendly welcome every time a guest comes past the reception desk;
- Prepare group arrivals under the supervision of the senior receptionist;
- Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency;
- Report any complaints or suspicious actions to the Assistant Manager on duty or the Front Office Manager;
- Endeavour to sell rooms and other Hotel facilities whenever possible;
- Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid;
- Send faxes and action business center requests as required.

**Ideally, you will have**:

- A passion for the hospitality industry
- An eye for detail
- Authentic customer service
- Impeccable grooming and presentation
- Strong communication skills
- Similar experience in a 4/5 star hotel
- Ability to work in a team environment and under pressure
- Flexibility in working a rotational roster over seven days

**Are you ready for a new challenge?**

**Job Types**: Part-time, Casual

**Salary**: $21.50 - $25.50 per hour

**Benefits**:

- Employee discount
- Housing provided

Schedule:

- Shift work

Supplemental pay types:

- Performance bonus