Guest Service Professional

1 week ago

Goulburn, New South Wales, Australia beBeeGuestService Full time $21,400 - $25,400

We are currently seeking full time and casual enthusiastic Guest Service Professionals to join our dynamic Front Office Team. The Guest Service Professionals report to the Manager on shift, and have full responsibility to provide the highest level of guest service throughout every interaction with our guests

**Key responsibilities and tasks consist of, but are not limited to:**

• Provide efficient and professional service and ensure a smooth check in and check out process for guests;
• Give a friendly welcome every time a guest comes past the reception desk;
• Prepare group arrivals under the supervision of the senior receptionist;
• Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency;
• Report any complaints or suspicious actions to the Assistant Manager on duty or the Front Office Manager;
• Endeavour to sell rooms and other Hotel facilities whenever possible;
• Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid;
• Send faxes and action business center requests as required.

**We are looking for individuals who possess:**

• A passion for the hospitality industry
• An eye for detail
• Authentic customer service skills
• Impeccable grooming and presentation skills
• Strong communication skills
• Similar experience in a 4/5 star hotel environment
• Ability to work in a team environment and under pressure
• Flexibility in working a rotational roster over seven days.

**About the role:**

Shift work

**Benefits:**

• Employee discount
• Housing provided

**Additional information:**

• Performance bonus opportunities available

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