Program Technical Coordinator

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
Your responsibilities will be:

- Assisting to administer 2nd Party audit programs ensuring scheduling (keeping scheduling in the loop), audit reporting and CAR closeouts meet required deadlines.
- Coordinate specific customized 2nd party programs providing technical support to Program Manager.
- Report to Program Manager on progress of KPI’s and business targets.
- Liaise with local admin and back-office teams to ensure timely completion of duties and effective communication of current work tasks.
- Establishing and maintaining accurate electronic records for client Databases, reports and client files.
- Coordinating pertinent information between programs and the relevant SGS personnel.
- Technical File Review (& formal Certification Decision on audit packages).
- Reports of audits conducts in the previous reporting period.
- Respond to all customer/technical enquiries and complaints within a reasonable time frame.
- Effectively manage client databases.
- Updating of systems and technical reviews including Data Management / Processing.
- Coordinating pertinent information between programs and the relevant SGS personnel.
- Liaise between manufacturers, agents and third-party testing institutes, both national and international, to ensure the clients timelines are met.

**Qualifications**:
**To be successful in this job you will need**:

- Understanding of the Certification Industry or a related environment (Manufacturing)
- Computer literacy including management of client/ scheduling databases.
- Basic accounting skills.
- Demonstrate competence in office-based computer systems.
- Required program training and updates to be competent as a file reviewer and certification decision maker.
- 3 days Principles & Applications of HACCP course and/or Lead Auditor course
- Understanding of retailer requirements (Woolworths, Coles, Aldi etc.)
- Understanding of Ethical requirements

Additional Information

SGS is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. SGS may require its employees to be fully vaccinated against COVID-19 based on mandated state government/client requirements or in line with SGS policy. Vaccination requirements may differ from role to role based on their risk category and duties performed. Where relevant, proof of immunisation status will be required

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.