Communications Officer, Content Design

**Job no**: 492953
**Work type**: full-time
**Location**: Multiple locations, Brisbane, Canberra, Melbourne
**Categories**: Communications

**Communications Officer Content Design**
**$87,891 - $101,891 + 15.4% super**
**Canberra, Melbourne or Brisbane**
**Ongoing**
- **Craft engaging digital content**:

- **Be part of a diverse and supportive team culture**:

- **Enjoy flexible working arrangements**

**ABOUT THE ROLE**

Reporting to the Senior Officer, Digital Content, the Communications Officer (Content Design) supports a user-centred approach to content design by analysing behaviour, developing content for digital services and working with stakeholders to improve customer experiences.

You will be responsible for:

- Co-designing, writing, editing and publishing content on our digital channels.
- Using analytics, feedback and evidence to ensure our digital content complies with best practice, including accessibility and readability.
- Working with the team to update digital content where analytics and/or customer feedback reveals poor readability, comprehension, or findability.
- Educating colleagues and stakeholders on content design principles and practices in line with AMSA’s digital strategy.
- Building and maintaining relationships with stakeholders and customers to support and advise on content design practices and ensure best practice digital service delivery.

**SKILLS AND EXPERIENCE**

To be successful in this position, you will have the following skills and experience:

- Demonstrated experience in publishing digital content using web content management systems, especially Drupal and SharePoint.
- Experience in developing accessible, user centred content for digital products and services, including information architecture design.
- Experience in working with stakeholders to understand their needs and requirements.
- Experience in using analytics tools to gather, interpret and analyse data, such as customer feedback and digital interaction patterns to continually improve the user experience.
- Ability to develop evidence-based insight reports and recommendations for change.
- Ability to support user interface design for key customer digital touchpoints.

Desirable:

- Experience in using Qualtrics, Microsoft Clarity, Google Analytics and / or Hemingway.
- Tertiary qualifications in a field such as human centred design, content writing, digital content management or commensurate experience in these fields.

For more information about this role, please refer to the position description.
Note: Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027

**ABOUT AMSA**

The Australian Maritime Safety Authority (AMSA) is responsible for the safety of international shipping and domestic commercial vessels, protection of the environment from ship sourced pollution and search and rescue nationally.

AMSA offers unique and interesting career opportunities, and we employ around 450 people across Australia. To learn more about our organisation please visit our website.

**AMSA BENEFITS**

We are committed a supportive and collaborative work environment, which is why AMSA offers:

- Flexible work including work from home arrangements
- Health and wellbeing programs including annual flu vaccinations and a healthy lifestyle reimbursement
- An office-wide Christmas period shutdown (in addition to annual leave provisions)
- 4 weeks of annual leave for positions at this level
- An ability to work for an organisation charged with protecting our marine environments and saving lives

**DIVERSITY AND INCLUSION**

Diversity and inclusion are a priority at AMSA.
Our role means that we impact and influence communities right across Australia, this is why it is essential that we draw on the diversity of our people to successfully deliver our mission of “ensuring safe vessel operations, combatting marine pollution and rescuing people in distress”.

We are proud to have been recognised as an Inclusive Employer 2022-2023 by the Diversity Council of Australia, and continue to focus on embedding inclusive values within our organisation.

**HOW TO APPLY**
- your resume (maximum of 3 pages)
- a brief cover letter (maximum 800 words) outlining what you will bring to this role.

**_ AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA._**

**Advertised**: 28 Jul 2025 AUS Eastern Standard Time
**Applications close**: 10 Aug 2025 AUS Eastern Standard Time