Specialist, Digital Agile Delivery

**Permanent Opportunity**:

- **Location - AU National**

**READY FOR ANYTHING**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**
You are part of a technology products and services division, that creates market differentiation through deployment of resilient, innovative technology and contemporary methods, at scale.

You will deliver value to stakeholders and be responsible for fostering the agile processes within the team. The role collaborates with key stakeholders to deliver exceptional business outcomes through technology delivered change.

**The focus of this role will be**:

- Managing the agile delivery capability for scope of work within the End User Computing and Virtualisation teams
- Identifying and triaging feature updates and/or new features from Microsoft, Citrix and related third parties (with the relevant Product Owners) and feeding them to the teams’ backlogs.
- Uplifting the agile delivery capability for the two teams

**For your role to make a difference, you will;**
- Be customer focused, results driven
- Work collaboratively with our people, customers and partners.
- Will cultivate innovation within your team and partners and will demonstrate and encourage life-long learning.
- You will also have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within Technology and IAG.

**Key Responsibilities**
**Technology, risk and financial accountabilities**
- Enable teams to activate end to end digital experiences for customers, colleagues and partners, that are more secure, robust and scalable than ever before, and deliver them with lightning speed
- Bring thought leadership in your field of expertise to support the planning and execution of Technology’s strategic priorities, contemporary operating model and business plan
- Contribute to both Technology and IAG performance with insights, collaborative input and expertise that promotes value creation, innovation, managed risk, and improved performance
- Continue to develop and plan for future growth, enabling enterprise programs and managing products and services across the entire IAG estate.
- Demonstrate the IAG purpose and provide leadership to staff and partners that enables, promotes and demands IAG behaviours at all times
- Ensure a workplace of safety and wellbeing for our people
- Contribute to your team’s performance by taking on broader accountabilities that reflect your capabilities, skills and development goals to contribute to your squad’s success

Your current accountabilities will also require you to:
**Team Engagement**
- Lead activities within the team to achieve continuous, quality delivery, maintaining a focus on customer value, outcomes that maximise flow
- Coach a team on agile ways of working, fostering continuous improvement to grow agile maturity, resilience and high performance
- Be responsible for working closely with the team to ensure process applied is consistent
- Contribute and Drive the teams performance in this area by eliminating waste & fostering an environment of continuous improvement, including facilitating decision making & protecting team from outside forces & distractions

**Business & Stakeholder Engagement**
- Liaise with business and technology stakeholders to create JIRA backlog tasks and perform backlog grooming in line with the stakeholder’s prioritisation.
- Organise regular meetings with them to provide the current sprint deliverables, release cycle, status updates, timelines, etc
- Facilitation of assessment (risk, benefit etc.. ) for decision (block, deploy, promote etc.) across engineering, architecture, change and comms etc.
- Work with release management or project team to coordinate deployment into higher environments for testing, training and into Production
- As part of delivery & release management, coordinate pilot user groups
- Work with Performance Testing to ensure execution of performance tests (where applicable)
- Manage technical and business go-live activities
- End-to-end triage and issues management (including engaging partners, vendors and 3rd party suppliers)
- Contribute to decision-making and negotiation with impacted parties in any areas of conflict - e.g.. resources, timelines, dependencies
- Contribute to capacity & demand management, cross-projects prioritisation, sequencing, capacity conflicts
- Communi