Servicenow Analyst

2 days ago

Sydney, Australia Zone IT Solutions Full time

We are looking for a ServiceNow Analyst for a Permanent role based in Sydney location. You will be a part of a global consulting firm for one of their major projects

**Requirements**:
**The Configuration Analyst has the following responsibilities**:

- Proposes scope of the Asset and Configuration Management processes, function, the items that are to be controlled, and the information that is to be recorded; develops Asset and Configuration Management standards, plans and procedures
- Trains Asset and Configuration Management specialists and other staff in Asset and Configuration Management principles, processes and procedures
- Supports the creation of the Asset and Configuration Management Plans and principles and their implementation
- Creates Asset and Configuration Management processes and procedures, which includes CI registration procedures; access controls and privileges; ensures that the correct roles and responsibilities are defined in the Asset and Configuration Management Plans and procedures
- Proposes and agrees with the asset and configuration manager CIs to be uniquely identified with naming conventions; ensures that developers and configuration system users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Liaises with the configuration administrator/librarian on population of the asset and CMS; manages asset and CMS, central libraries, common codes and data; ensures regular housekeeping of the asset and CMS
- Uses the asset and CMS to help identify other CIs affected by a fault that is affecting a CI
- Performs configuration audits to check that the physical IT inventory is consistent with the asset and CMS and initiates any necessary corrective action
- Creates and populates project libraries and CM system; checks items and groups of items into the CM tools
- Accepts baselined products from third parties and distributes products
- Builds system baselines for promotion and release
- Maintains project status information and status accounting records and reports
- Monitors problems (test incidents) and maintains database for collection and reporting of metrics.

**Benefits**:
About Us
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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