System Specialist, Loyalty and Marketing

**Work type**:
Full Time**Location**:
Brisbane**Job type**:
IT**Applications close**:
**System Specialist, Loyalty and Marketing**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What you’ll be doing**

The objective of the System Specialist, Loyalty role is to be responsible for providing end to end functional expertise of loyalty systems and act as a conduit into the wider technology support teams. This role has a particular focus on Identity Access management and PING technology.

Further responsibilities:

- Loyalty Management systems, and other systems utilised by these teams
- Integrations between loyalty, marketing and other systems (functional)
- Strong ability to understand and maintain the end to end loyalty processes
- Support Loyalty Management systems upgrades and schedule outage changes
- Meet regularly with your allocated division’s relevant leaders and teams to understand their current and future business needs and translate these into technology requirements and solutions (current and roadmap)
- End to end understanding of how your allocated division is using their technology to ensure correct security and continuous improvement measures are achieved
- Work with your allocated divisions and technology support teams, to quickly identify the cause of complex issues, assist with workarounds and resolution
- Ownership of small enhancement initiatives from understanding business need, engaging IT stakeholders to determine solution to coordinating delivery of solution through to completion.
- Contribute to larger technology projects ensuring these projects deliver technology solutions that meet business need considering division’s end to end systems and processes
- Ownership of ongoing or recurring issues associated with your allocated divisions systems to identify and drive problem management and process improvements with relevant support teams

**You’ll be great in this role if you**
- Tertiary qualification in Information Systems or equivalent experience in a similar role
- Demonstrated experience with understanding and analysing business issues and translating them into business requirements and then into system solutions
- Knowledge of Identity Access Management and PING technology is highly advantageous
- Experience supporting your allocated division's systems in a large organisation
- Track record of identifying opportunities for continuous improvement and delivering effective change
- Experience producing documents for communication to a broad audience
- Strong work ethic and ability to lead by example
- Strong problem solving skills and ability to work independently and as part of a team
- Good level of knowledge of IT systems including integrations and impacts
- Strong communication and facilitation skills, encompassing user and management levels, including vendors
- Good level of knowledge of other technology or information integrating/ impacting your allocated divisions systems

**We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)**:

- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
- Beautiful offices (we have a head office in Brisbane and in Sydney), both centrally located
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

**When everyone is included, everyone wins**

**Ready to apply?**

We’re ready to hear from you.