Customer Service Officer
2 days ago
$62,000+ Super | Excellent role with career progression opportunities
- Highly rewarding role with an excellent team culture
- Located in Cheltenham with parking on site
**About the role**
This is a role that requires someone with a strong passion and care for Customer Service. Working within a great team located in Cheltenham, you will be answering inbound calls to assist my not-for-profit and reputable client with their valued customers and clients. This role is very people focused. To be successful, you will have previous Customer Service experience and will be a great communicator. If you are looking for a great opportunity - this could be for you
**Responsibilities**
- Answer inbound calls relating to customer wants, needs and questions
- Provide advice to clients on features, benefits and options available for the purchases made
- Contribute to the performance of the Sales and Customer Care team by displaying a positive and enthusiastic attitude, showing support and meeting monthly targets and goals
- Respond to inbound telephone call enquiries and make outbound calls following up on general sales inquiries
- Welcome and greet all incoming visitors to the Customer Care building in a friendly, courteous and timely manner and direct all visitors to the appropriate consultant
- Raise quotes, invoices and orders where required
**Skills and Experience**
- Demonstrated achievements in providing customers and stakeholders with an exceptional customer service experience.
- Ability to engage in conversations with customers that builds an understanding of their needs, whilst remaining compassionate and empathetic throughout the sales process.
- Proven ability in developing a sound knowledge of a broad range of products and services and being able to clearly articulate the benefits of these products and services.
- Excellent verbal and written communication skills.
**About our Client**
Our client is a true market leader in their field of work who serve millions of people each year. They are passionate about what they do and what they stand for. Having multiple sites across Melbourne, their Customer Service center is located in Cheltenham and offers an amazing team culture.
To apply, please click on the link below or phone Georgia Campbell on
0423 225 867 for more information.
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