Premium Guest Assistant Manager

2 days ago

Bankstown, Australia Bankstown Sports Club Full time

Bankstown Sports Club is currently seeking an enthusiastic and self-motivated individual who is ready to take on a new challenge as Premium Guest Assistant Manager.
Reporting to the Premium Guest Manager, you will be required to lead our Premium Guest Host Team in providing a memorable experience to our Premium Guest patrons and ensure our Premium Guest patrons have their service needs and requirements exceeded via loyalty rewards, patron recognition and through the utilisation of events and corporate facilities.
This role is suitable for someone passionate about developing their career in hospitality and looking for a managerial role within the hospitality industry. You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.
**Responsibilities will include**:

- Demonstrated & ongoing commitment to our Culture Values; 'Can do' attitude, Team player and Surprise and Delight.
- Supervising staff, ensuring their delivery of exceptional customer service, at all times
- Training and coaching staff, with performance feedback
- Overseeing daily operations across the Premium Gaming venue, including reporting and escalating incidences, where appropriate
- RSA & RCG Management
- Conflict resolution and performance management of both employees and guests
- Creating a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction
- Ensuring a safe working environment

**Essential Criteria**:

- Demonstrated leadership experience or potential, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to manage competing priorities and supervise a team in a fast-paced environment
- Strong attention to detail and organisational skills
- Valid NSW Competency Card
- A flexible approach to a varied roster; across days, nights and weekends
- Immaculate personal presentation and grooming

**What we offer**:

- Competitive Salary
- Free, secure parking
- Daily Meal Allowance to be used across all Bankstown Sports Club Venues on food, tea and coffee
- 5 weeks Annual Leave & additional Wellbeing Leave each year
- Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - We acknowledge the hard work of our people and like to reward accordingly

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 200,000, employing over 600 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

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