New Store Opening Lead

We're growing FAST and opening exciting new stores across AU/NZ
- Huge pipeline for career development with a growing brand
- Did we mention EPIC 65% product discounts?

**Benefits and perks**
- Work life balance is important to us - 1pm knock off Fridays
- A vibrant, fun and collaborative office culture
- Midday HQ group workouts in our in-house gym
- Epic team member discounts on our product as well as exclusive deals struck with other local retailers and establishments
- EAP to support your mental wellbeing
- Personal development investment - start smashing your goals through complimentary listening to our LSKD book library via Audible, plus dedicated workshops and seminars
- Great channel of succession and huge pipeline for career development with a growing brand
- Engaging Company Culture: Experience a workplace with a strong team spirit and an open, appreciative culture, where you'll feel valued and part of a supportive community

**The Role**

The purpose of this role is to lead and support the successful onboarding, training, and operational readiness of new retail store teams. As the driving force behind delivering an exceptional onboarding experience for all new store teams from Educator (Sales Assistant) to Head Coach (Store Manager), to optimise the success of New Store Openings (NSOs).

**Our Story**

LSKD is an Australian-owned and operated brand with our HQ in Loganholme, that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation we’ve never been content settling for the norm; we’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and strive to be 1% better everyday.

**Key Tasks & Responsibilities**

**New Store Opening Leadership & Coordination**:

- Lead and coordinate cross-functional teams to ensure timely store openings
- Facilitate weekly NSO calls, manage action items, and update the NSO tracker on Asana
- Oversee bump-in week, ensuring task accountability and fun teamwork.
- Support Head Coach post-opening for team development and retail process improvements
- Maintain strong relationships with all departments involved in the NSO process

**Training and Development**:

- Collaborate with Learning and Development to create onboarding guides and facilitate inductions
- Train Star Trainer teams and new Head Coaches on retail operations and tools (RFID, Shopify, etc.)
- Ensure teams are ready for strong performance in store processes and community culture post-opening
- Create training documents and guides, share feedback with Regional Managers, and review post-open KPIs for continuous improvement

**Attributes and experience**
- 5+ years in retail management and project management
- Ideally experience with apparel and fashion industry, with strong Visual Merchandising skills
- Ability to galvanise a team and keep timelines on track with a fun and lighthearted attitude
- Confident in facilitation for adult learners both in person and virtually when applicable
- Able to plan, coordinate, and execute New Store Openings with multiple stakeholders and tight timelines
- Strong organisational skills - has experience running opening processes on a tight turnaround
- Proficient in retail systems and tools (e.g., RFID, ItemOptix, Kepler, Shopify, B2B etc)
- Understands daily store operations, labour planning, and processes that drive efficiency and sales.
- Strong communication, relationship-building and collaboration skills across cross-functional teams
- Ability to coach and mentor leaders and develop high-potential talent
- Quick-thinking and resourceful in resolving operational issues, especially during the critical opening days and able to pivot and adapt when unexpected challenges arise
- Exceptional attention to detail, ensuring all elements are ticked off and we're ready to open
- Hungry, humble & smart: Brings drive and initiative and is excited to learn. Always open and eager to hearing feedback while working well with others