Team Leader/supervisor Care Facility

**Purpose of the Role**

A Team Leader will undertake a commitment to Premier Disability Care Services, Mission and Values and promote the organisation’s ethos in all actions and activities to their position. The Team Leader is an integral part of the Service Delivery team. As an experienced member of the frontline team, you provide first level supervision and support to the team in line with the mission of the organisation to help them achieve their goals and the goals of the Participant. The key role of the Team Leader is to assist people with disabilities to improve the capacity and capability using a person-centred approach. This is achieved by supporting our participants to achieve their goals, build their skills and their independence.

**Key Responsibilities of the Role**
- Lead and motivate the team to achieve their goals;
- Maintain knowledge of our services and identify strategies to identify opportunities for business purposes;
- Assist in HR related processes including but not limited to recruitment, induction, training etc. as required;
- Provide feedback to the site Manager where requested to complete Supervision;
- Mentoring and buddy shifts with Support Workers;
- Ensure the smooth running of SIL’s/Residentials/Programs;
- Ensure all appointments are booked and communicated and sent to rostering;
- Monthly checks where applicable for medication, bowel charts etc.;
- Maintain and review participant files monthly including but not limited to profiles, shift notes, activity plans etc. to ensure they are current;
- Contribute to monthly reporting requirements, data collection to assist in decision making;
- Resolution of complaints at first point of contact
- Smooth & professional shift hand-over facilitation
- Provide feedback, where requested, to the site Manager to assist in the completion of performance reviews;
- Set agenda’s, participate, facilitate and complete relevant actions plan follow-up for Team Leader Meetings and discussions, attend Stakeholder meetings as required; and
- Participate in the On-Call Roster including afterhours and on weekends.

**Attributes for the Role**
- A positive approach, show initiative, are dedicated, lead by example and are self-disciplined;
- Knowledge and experience in working with people with a disability;
- Demonstrated ability to communicate with participants and stakeholders with dignity and respect;
- Ability to work in diverse and challenging situations;
- Understanding of the principles of privacy and confidentiality and duty of care;
- Ability to assist participants connect with other appropriate community resources;
- Ability to implement and facilitate planned activities to promote independence;
- Demonstrated oral and written communication and organisational skills;
- Computer, writing and problem-solving skills;
- Knowledge and understanding of the National Disability Insurance Scheme (NDIS) and what this means to consumers;
- Ability to work in a team and autonomously; and
- Display commitment to evidence-based practice, continuous quality improvement, training, and professional development.

**Job Types**: Full-time, Casual

**Salary**: $36.00 - $44.38 per hour

Schedule:

- 10 hour shift

COVID-19 considerations:
A Team Leader will undertake a commitment to Premier Disability Care Services, Mission and Values and promote the organisation’s ethos in all actions and activities to their position

Ability to commute/relocate:

- Brunswick, VIC 3056: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)