Major Account Manager

at DigiCert
Brisbane, Australia

ABOUT DIGICERT

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.

An exciting opportunity to join a leading vendor in cyber security. A Major Account Manager at DigiCert is a strategic sales role responsible for managing and expanding relationships with our tier 1 enterprise customers. This position involves understanding the unique needs and requirements of major accounts, building strong customer relationships, and driving revenue growth through upselling, cross-selling, and retention strategies.

This role is ideal for someone looking to continue their career in enterprise sales. You’ll have the opportunity to work in complex deal cycles across multiple aspects of an enterprise technology stack. DigiCert usually has a sales conference each year in the US that you’ll likely be invited to attend, and we reward our successful sales reps with a President’s Club trip at an international location (which changes each year).

At DigiCert we pride ourselves on our collaborative customer-first nature. All team members are willing to help each other and find enjoyment in each other’s success.

KEY RESPONSIBILITIES

**Account Management**: Serve as the primary point of contact for assigned major accounts, developing and maintaining strong relationships with key stakeholders, such as executives, IT managers, and security professionals.
**Customer Needs Assessment**: Understand the business goals, security requirements, and challenges of major accounts, conducting comprehensive needs assessments to identify opportunities for DigiCert’s products and services.
**Solution Selling**: Collaborate with internal teams, including technical experts and solution architects, to develop customized solutions that address the specific needs of major accounts, positioning Digicert as a trusted advisor and strategic partner.
**Revenue Growth**: Drive revenue growth within major accounts by identifying upsell and cross-sell opportunities, presenting compelling value propositions, and effectively negotiating contracts and pricing terms.
**Relationship building**: Nurture and expand existing customer relationships by providing exceptional customer service, resolving issues or concerns promptly, and continuously demonstrating the value of DigiCert’s solutions.
**Account planning**: Develop strategic account plans for major accounts, outlining goals, growth strategies, and action plans to achieve revenue targets and customer satisfaction objectives.
**Market and competitor analysis**: Stay informed about market trends, competitive activities, and industry developments, leveraging this knowledge to position DigiCert’s solutions effectively and proactively address customer needs.
**Collaboration**: Collaborate with internal teams, including sales engineers, product managers, and support personnel, to ensure seamless customer onboarding, implementation, and ongoing support.
**Sales Forecasting and Reporting**: Maintain accurate and up-to-date sales forecasts, pipeline management, and activity tracking using CRM tools, providing regular reports to management on account status, revenue projections, and sales performance.

JOB COMPETENCIES

Proven experience in enterprise sales or key account management within the technology industry.
Strong understanding of enterprise technology or cybersecurity, digital certificates, and related technologies.
Excellent communication and presentation skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
Demonstrated track record of exceeding sales targets and driving revenue growth within major accounts.
Strong relationship-building and negotiation skills, with the ability to navigate complex organizations and influence key stakeholders.
Analytical mindset and data-driven approach, with the ability to analyse customer data, identify trends, and leverage insights to drive sales strategies.
Customer-focused attitude with a passion for delivering exceptional customer experiences.
Self-motivated, results-oriented, and able to work effectively in a fast-paced, dynamic environment.
Bachelor's degree in business, marketing, or a related field. MBA or advanced degree is an advantage.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person wi