Customer Service Officer Casual Subiaco

7 days ago

Perth, Australia Amana Living Full time

**Job no**: 496830 **Work type**: Casual **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Customer Service Officer **Why Choose Amana Living?** Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. **Our Benefits** - Competitive rates - Salary packaging benefits up to $18,550 - School holidays childcare assistance - Continued superannuation contribution for employees who are on paid on unpaid parental leave - Health and wellbeing programs and more - Ongoing training and development to keep your skills growing - Access to our Employee Assistance Program At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference **The Role** As a Customer Service Officer within the Home Care Help Desk team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to the client’s existing services. This role is offered on a casual basis working from our Subiaco Corporate office. **About You** **Key responsibilities** - Redirecting incoming calls when required, to the most appropriate Client Service Manager or Coordinator to ensure a timely response - Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system (ComCare) and redirecting to the appropriate team member as required - Resolving or escalating customer complaints/concerns in a timely manner - Working collaboratively with the scheduling team as part of the wider Amana Living team on a day-to-day basis **_ _** **Essential Criteria** - Demonstrated customer service experience, preferably in a highly regulated/complex environment - Knowledge of the Aged Care industry and/or Home Care Common Standards _(desirable)_ - Ability to obtain a National Police Clearance _(within 6-months validity)_ - Successful completion of pre-employment health form and reference checks - Evidence of COVID-19 and 2024 Flu vaccinations **_ How to apply_** - If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately._ **Advertised**: 04 Oct 2024 W. Australia Standard Time **Applications close**: **Position Description

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