State Program and Engagement Coordinator

**Position Title**: State Program Engagement Coordinator

**Reports to**:Operations Manager***

**Location: North Melbourne**

**Status **Full Time

**Salary** SCHADS Level 5.1 Base + Superannuation + Salary Sacrifice

**Hours** 38 hours per week

**POSITION STATEMENT**

**Primary Purpose of the role of the State Program Engagement Coordinator**:

- Work alongside the Advocacy and Influencing Manager to promote CREATE’s advocacy goals and facilitate the

engagement of children and young people to hear their voices, which will include assisting with consultation
interviews, and networking at state / territory level to engage the sector.
- Identify, manage, and mitigate risk associated with programmatic activities and office management and manage

the office.
- Oversight the effective delivery of CREATE programs and activities to children and young people with a care

experience. Provide meaningful feedback during program reviews, and effectively oversight the collection of
evaluations from children and young people about the programs and activities they have attended.
- Take responsibility for running programs events/activities in accordance with Action Plan goals, ensuring that

programmatic activities are conducted in accordance with training manual specifications.
- Manage and supervise direct reports and ensure that they are supported to reach organisational goals and KPI’s.
- Responsibility for connecting and communicating effectively with children and young people via face to face,

ensuring a culturally safe environment.
- Maintain accurate records of contact and communication with children and young people with oversight of the
- Actively engage the OOHC sector (government, case workers, NGO’s etc) to promote membership of

clubCREATE to source new members, and update children and young people’s contact details.
- Proactively source children and young people and ensure that the team supports both national and

state/territory opportunities for them to have a voice, for example, to deliver presentations, attend meetings, sit
on panels, be a part of interview panels and so forth as required.
- To assist with general administration and office duties (this may include collecting data, answering phones,

compiling mail-outs, distributing invitations and taking RSVPs etc.).

**Position Context and specific job requirements**:
The State Program Engagement Coordinator position is focused on ensuring that children and young people are
provided with opportunities to have a voice and be heard and oversight the effective implementation of activities and
programs.

Standards and ensure direct reports are conducting themselves in accordance with the standards. Couple with a high
level of understanding of child development, and trauma and a comprehensive knowledge of the issues facing children
and young people with a care experience and an ability to communicate effectively and maintain a high level of
professional integrity.

**POSITION DESCRIPTION
**Key Responsibilities
**1. Relationship Management
- Develop and maintain culturally sensitive and appropriate relationships with children and young people that are
- Communicate effectively with children and young people to ensure they are connected to CREATE, informed and

supported to have a voice.
- Maintain positive relationships in the sector and keep abreast of developments and relay to the Advocacy and

Influencing team.
- Work collaboratively with sector partners and colleagues.
- Abide by organisational policies and CREATE’s Core Principles.
- Maintain a positive work culture and operate in a culturally safe manner.

**2. Management
- This role does not manage Service Agreement negotiations. However, will be consulted during the negotiation

period by the Deputy CEO and Business Administration Manager.
- Manage and mitigate risk for programmatic activities and WPH&S in the office.
- Participate actively and effectively in the quality assurance process.
- Supervise direct reports and provide effective guidance to support the team to reach organisation goals and
- adhere to organisational policy whilst maintaining a positive morale.- Work effectively with the Finance Manager and team to ensure that financial policies and processes are adhered

to.

**3. Data and Reporting
- Take responsibility for collecting and recording accurate data, facilitating young people’s engagement with

completing evaluations and collecting evaluations, answering phone calls, admin duties,
- Take responsibility for oversighting data cleaning for the clubCREATE database, and return to senders, and any

other tasks required by the State Program Engagement Coordinator.
- Keep program information on the clubCREATE database up to date.
- Any other task assigned by CREATE management.

**4. Program(s) Delivery
**- Oversight program delivery, promote and deliver programs and activities according to the specifications in

training manuals as required.

**5. Budget Responsibility**