Customer Enablement Partner

4 days ago

Melbourne, Australia Employment Hero Full time

**Title**:Customer Enablement Partner

**Reports to**:Customer Enablement Director

**Location**:Sydney or Melbourne

Mutinex is a rapidly growing data and marketing analytics startup that is making waves in the marketing and media industries. After recently raising seed capital, we’re building out our team, and are welcoming experienced talent into the organisation to collaborate in building a globally recognised business and product, which is transforming how marketing is measured and valued. We empower marketers by helping them to understand the value of their past decisions, and the impact of future marketing spend. With offices in both Melbourne, Sydney and soon New York, we support remote work - encouraging you to work in the way that allows you to perform best.

**About you**

You’re ambitious and driven, but team oriented. You’ve worked in marketing effectiveness, analytics or measurement for a good stint of your career, and you’ll have experience with MMM either in tech, consulting, publishing, agency or even customer-side. You’re interested in how technology can help businesses grow sustainably, and equally how technology can improve the way we work.

**What you’ll do**

As a Customer Enablement Partner at Mutinex you’re ensuring that our customers get the most value from our GrowthOS marketing investment analytics platform. As an expert in marketing effectiveness and marketing analytics you’ll help diverse customer and agency stakeholder communities best use the GrowthOS platform, and most importantly, help them make fast informed marketing investment decisions and predictions. Here’s a little more about what you’ll do:

- Help customers understand our GrowthOS platform from onboarding and beyond
- Evolve the platform adoption process through one-to-one engagement via training, materials and automation
- Work hand-in-glove with Customer Growth Specialists (Account Managers) to provide value to customers
- Develop and deliver sector and market analysis and thought leadership using the power of GrowthOS data and insight
- Work with the Customer Data Science team to solve more complex customer problems
- Conduct and lead platform learning and support, whilst improving these processes through automation
- Support product development and innovation
- Take accountability for customer satisfaction and lifetime value, in partnership with Growth Specialists
- Create feedback loops and formulate requirements for our internal product, data & tech teams with the opportunity to develop industry first products
- Have autonomy to deliver on KPIs and OKRs
- Participate in career and professional development opportunities and training

**Why you should join us**

Beyond an inclusive, fun, and energetic scale-up culture, working with Mutinex is a career advancement opportunity.

We’re improving a multibillion dollar industry with product technology that is disrupting the status quo of consulting based approaches to market mix modelling.

The opportunity is huge, and the compensation package includes equity that will create significant wealth upside as we grow.

Although it’s early days, we’re well positioned to win. We’ve got brilliant people, a market leading product, and we are regularly closing household name customers on the strength of our product in market.

We’d love to hear from you.

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