Retail Sales Assistant

1 week ago

Reservoir, Australia HEQS Group Full time

Priceworth is an industry-leading company located in Reservoir, Melbourne that specializes in online & retail sales of home furniture and white goods appliances. We are excited to offer the opportunity for a self-driven individual experienced with operating, managing, and analyzing a variety of social media platforms and who has prior retail sales experience to join our company in a full-time role.

**Retail Representative Duties & Responsibilities**:

- Liaise with customers and deal with customer queries and complaints
- Maintain professional contact with internal and external customers when interacting with them, both in person, over the phone, and online
- Arrange the inspection and delivery of goods and/or the arrange returns of goods
- Drives sales through the engagement of customers, suggestive selling, and sharing of product knowledge.
- Reach the outlined sales target
- Actively maintain strong product knowledge of goods being supplied and the marketplace
- Handling payments and managing financial transactions.
- Inform customers about discounts and special offers/promotions

**Social Media Marketing Duties & Responsibilities**:

- Develop, implement, and manage our social media strategy and goals, consistent with the company’s brand identity across platforms such as Facebook, eBay, Instagram, TikTok, etc.
- Content creation and editing of photos and videos that promote the company’s products are to be posted and advertised in a high volume across all social media platforms
- Review analytics and define social media KPIs to refine the strengths and weaknesses of different social media marketing campaigns.
- Ensure that social media postings are made using effective marketing techniques to achieve maximum interaction.
- Engage with social media followers, including responding to social media messages, inquiries, reviews, and comments in a timely matter
- Stay up to date with the latest social media best practices and technologies and knowhow to solve technological issues independently

**Eligibility & Skills**:

- Retail Sales Experience (Required - at least 1 year)
- Social Media Experience (Required - at least 1 year)
- Bachelor's Degree in Social Media Marketing or in a related field (preferred)
- Be familiar with social media, Facebook, Instagram, TikTok, and eBay, as well as the most effective marketing techniques
- Advanced computer skills and familiarity with graphic design software. Such as Adobe Photoshop.
- Knowledge of how to use and manage Facebook, Instagram, TikTok, and eBay pages and postings.
- Ability to work unsupervised, work well under pressure, and prioritize workload
- Excellent communication and customer service skills

**Salary**: From $21.35 per hour

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission
- Performance bonus

Ability to commute/relocate:

- Reservoir VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

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