Customer Success Team Leader

7 days ago

Canberra, Australia RLDatix Full time

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.

RLDatix is truly global, with over 1,800 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and Governance, Risk, and Compliance movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organization committed to patient care

***:
**What You Will Do**:
As a senior member in the team, you will lead the team responsible for providing support for the deployed suite of Allocate products. You must be confident, motivated, and capable of prioritising your work effort and that of your team. You will be comfortable communicating at all levels within Allocate, with customers and the wider Allocate group.

You will exhibit leadership skills in managing team goals and priorities. The role is on the front line and the incumbent must be comfortable dealing at all levels including fellow technologists, non-technical clients, and end users.

You will be expected to support the development of a leadership and organisational culture that recognises the core Allocate values: Customer centred, creatively minded, passionate about outcomes and working as one. A desire to maintain your technical knowledge, learn new skills and a willingness to grow as a leader are traits we expect from any applicant. You will line manage a small team of support consultants and be part of the Defence Account Working Group.

**Key Responsibilities**
- Managing and prioritising team workload, driving and implementing new processes and driving forward ideas about how the team can work more effectively together
- Providing customer support and advanced technical support for any contracted products or solutions to meet or exceed SLA’s
- Ensuring successful delegation and resolution of day-to-day problems and issues in-keeping with the contractual SLAs, escalating where necessary to the R&D team in UK
- Ensuring adequate liaison with the R&D team to ensure that due process is followed with new software release and products to the client.
- Set-up, manage and improve standards and procedures within the team.
- Ensure working practices are well defined and operational with mínimal disruption using technology to improve efficiency as appropriate.
- Manage the team and individual performance, technical and skills development.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Provide input into the customer success strategy.

**Experience/Knowledge/Competencies You Will Need**:

- Proven track record of a support team leader role
- Working knowledge of ITIL framework and process
- Superb communication skills
- Customer-centric mind-set
- Detailed oriented
- Proactive and solution-focused
- Detailed understanding of MS SQL and basic database management
- Data-analysis and interpretation skills
- Business and finance acumen

  • Customer Success Manager

    7 days ago

    Canberra, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for modern accounting firms. We provide a truly collaborative cloud platform to optimise and manage workflows, communicate within teams, and deliver exceptional services for their clients. We are focused on supporting accountants and bookkeepers by saving time, improving...

  • Customer Service Officer

    3 days ago

    Canberra, Australia ACT Government Full time

    The Land, Planning and Building Services Team within Access Canberra is seeking highly motivated individuals for our Team Leader positions. As a Team Leader you will need to have excellent communication and people skills, including the ability to motivate and develop individuals and be committed to the goals of the Access Canberra’s strategic plan....

  • Team Leader

    2 weeks ago

    Canberra, Australia Canon Full time

    **Build on your customer service skills & lead a small team!**: - **Great working and team environment**: - **Full time role opportunity (Monday to Friday working schedule with flexible hours)** **About Us** As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise,...

  • Customer Success Manager

    2 weeks ago

    Canberra, Australia Trellix Full time

    Customer Success Manager **_ Role Overview:_** The Trellix Canberra team is a cohesive and collegiate group who will welcome and support you to drive your success from Day 1. If you enjoy promoting quality customer solutions and implementation with a consultative approach with the enterprise customer this role is for you. Working with team members across...

  • Customer Success Manager

    2 days ago

    Canberra, Australia NetApp Full time

    About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We...

  • Customer Success Manager

    2 weeks ago

    Canberra, Australia Nuix Full time

    **Description**: We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at pace,...

  • Customer Success Manager

    7 days ago

    Canberra, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...

  • Aps6 Team Leader

    2 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting for an APS6 Team Leader Officer **Your new company** This Australian Government Department plays an important role in delivering advice and support to organisations and branches across Australia, managing a team of 10-15 people. **Your new role** In your new role as an APS6 Team Leader, you will be in charge of managing a team to...

  • Customer Success Manager

    2 weeks ago

    Canberra, Australia Canonical - Jobs Full time

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...

  • Workday Customer Success Lead

    2 days ago

    Canberra, Australia Strada Global Full time

    Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise - it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future - working on...