Aps6 Improvement Officer

18 hours ago

Geelong, Australia HAYS Full time

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. Our Federal Government Client is currently seeking an APS6 Contact Centre (CC) Improvement Officer for a full time 12 month assignment.

**Your new role**

You will work full time hours from Monday to Friday providing detailed technical, professional, policy, operational support and advice in relation to complex problems. It may be required to coordinate and assist in the strategic planning, program and project management and policy development.

Responsibilities include:

- Supporting the delivery of business requirements for technical enhancements to improve service delivery.
- Analysing CC performance to recommend procedural and technical improvements.
- Supporting improvement initiatives for teams delivering services in the CC.
- Coordinating and drafting correspondence and reports.
- Contributing insights relating to risk, performance and improvement strategies.

**What you'll need to succeed**

To succeed, you will need:

- Highly developed IT proficiency in MS Office, Word and Excel
- Experienced in providing policy and operational advice and support at a technical level
- Relevant qualifications / education in policy and/or strategy
- Exceptional communication skills, both written and verbal
- Government experience preferred
- Please note, to be considered for this role you MUST:

- Be an Australian Citizen and
- Provide evidence of your COVID-19 vaccination status.

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $58.50 plus superannuation and the opportunity to grow and develop within this Federal Government Agency. Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment

**What you need to do now**

***
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

**LHS 297508** #2673878

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