Hospitality Manager

**About IRT**
- Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**

We are looking for a **Full Time** Hospitality Manager to deliver exceptional Hospitality experience across our Sydney sites This is an exciting opportunity to demonstrate your experience in an Aged Care setting.

The **Hospitality Manager** is responsible for the leadership and success of the Hospitality Services in our Aged Care Centres. Working across the IRT Sydney Aged Care Centres (**IRT Peakhurst, IRT Sans Souci, IRT Thomas Holt Kirrawee, IRT Berala on the Park & IRT Macarthur**), you will oversee a large team of passionate employees whilst ensuring all Hospitality Programs are delivered to the highest standard.

**Your responsibilities will include**:

- Develop, monitor and continuously review the Hospitality Program within the Sydney region and contribute to menu design by liaising with Central Production Kitchen and contracted catering services.
- Responsible for developing, managing and monitoring the hospitality team performance at each of the five aged care centres
- Work directly with local management teams to ensure the ensure effective and efficient operation of the Hospitality Program in line with IRT policies, procedures and standards
- Integrate Hospitality Processes to our frontline staff ensuring the provision of an optimum level of service to all customers
- Monitor, review and liaise with IRT cleaning and catering contractors ensuring compliance and provision of an optimum level of service to all customers
- Responsible for managing all feedback and complaints related to hospitality, cleaning and laundry services
- Develop, deliver, monitor continuous improvement across hospitality, cleaning and laundry streams
- Develop, deliver, monitor and review Hospitality Annual Operational and Capital Budgets
- Develop and maintain regular contact with new and existing customers and contractors
- Ensure IRT hospitality processes are implemented and evaluated against the Aged Care Quality Standards self assessment
- Deliver education and mentoring to our hospitality employees

**To Be Successful You Will Have**
- A Certificate IV or above in food services, hospitality management or a similar discipline
Previous experience leading or managing a hospitality team Previous experience in Residential Aged Care or knowledge of the industr
- y High-level interpersonal \and communication skills (written and verbal
- ) Sound knowledge of the principles of catering, food safety and cleaning and laundry processes, with a focus on Residential Aged Car
- e Demonstrated understanding of Work Health and Safety, quality improvement and Hazard analysis and Critical Control Points (HACCP
- ) Demonstrated experience in budget development and financial contro
- l Quality and Compliance auditing experience
- **Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m