Customer Service Opportunities Gold Coast Area

1 day ago

Gold Coast, Australia Commonwealth Bank Full time

**Thorough training program to kickstart your banking career**
- **Access to extensive employee benefits & discounts**
- **Be part of a collaborative and high-performing culture**

Multiple opportunities available in our Customer Service Network Gold Coast team
- Customer Service Representative & Customer Banking Specialists
- Hours: 20 - 32 hours per week across 3-5 days _(flexible options). _

The Gold Coast Area includes the below branches:

- Ashmore
- Helensvale
- Kingscliff
- Mermaid Waters
- Pacific Fair Broadbeach
- Robina
- Runaway Bay
- Southport Branch
- Stockland Burleigh
- Surfers Paradise
- The Pines Elanora
- Tweed City
- Westfield Coomera

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

As a Customer Banking Specialist, you’ll
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Educate and demonstrate of our in-branch technology and digital banking options to customers
- Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

As a Customer Service Representative, you’ll be:

- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

**With us, you’ll help customers make the right financial decisions and achieve their dreams.**
- ‘Aboriginal &/or Torres Strait Islander people encouraged to apply' _

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/01/2025

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