Customer Service Opportunities Gold Coast Area

2 days ago

Gold Coast, Australia Commonwealth Bank Full time

**Thorough training program to kickstart your banking career**
- **Access to extensive employee benefits & discounts**
- **Be part of a collaborative and high-performing culture**

Multiple opportunities available in our Customer Service Network Gold Coast team
- Customer Service Representative & Customer Banking Specialists
- Hours: 20 - 32 hours per week across 3-5 days _(flexible options). _

The Gold Coast Area includes the below branches:

- Ashmore
- Helensvale
- Kingscliff
- Mermaid Waters
- Pacific Fair Broadbeach
- Robina
- Runaway Bay
- Southport Branch
- Stockland Burleigh
- Surfers Paradise
- The Pines Elanora
- Tweed City
- Westfield Coomera

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

As a Customer Banking Specialist, you’ll
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Educate and demonstrate of our in-branch technology and digital banking options to customers
- Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

As a Customer Service Representative, you’ll be:

- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

**With us, you’ll help customers make the right financial decisions and achieve their dreams.**
- ‘Aboriginal &/or Torres Strait Islander people encouraged to apply' _

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Advertising End Date: 20/01/2025

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