Operations & Safety Manager

Iconic brand built on a human touch with a playful side
- Permanent, full-time gig with world class facilities at Bondi Westfield
- Free gym membership, discounted PT, special deals with retailers + more

**Who are we**:Virgin Active is a globally recognised brand with over 233 clubs in 8 countries and more than 1 million members. As part of the Virgin Group founded by Sir Richard Branson, Virgin Active disrupted the UK fitness industry in 1999 by creating large health clubs offering an unprecedented number of world-class health and fitness products and services all under one roof.

Virgin Active opened its first club in Australia on Sydney's Northern Beaches in 2008 and is now building an unparalleled collection of iconic locations in Sydney and Melbourne. A global industry leader for two decades, Virgin Active Australia continues to innovate by developing a more personalised gym, multi-boutique experience and mission to inspire more Aussies to live an active life.

Our groundbreaking flagship Social Wellness Club is set to open in May 2025, and will feature an 'all day concept' with a full state-of-the-art gym, group exercise classes, reformer pilates, cold plunge, sauna and spa. It will also feature the latest innovation and services, including recovery zones, sound bath, business lounge, co-working spaces, health food café, personal trainers, instructors, nutritionists and other health professionals.

**The gig**:Reporting to the Club General Manager you'll lead the operations & safety team in our Bondi Westfield club. It's about delivering unforgettable customer experiences in a safe environment where members love spending time.
- In a nutshell - _
- You'll provide heartfelt service and exceptional operational management in line with our customer experience strategy and brand standards
- You'll lead, coach and motivate the operations teams to deliver a seamless experience and deliver a world class customer experience... from the fast solve of maintenance issues, the clock like efficiency of the classes in each studio, through to the wind-down comfort of the chilled-out lounge area
- You'll provide training on customer touch points in club and oversee the leaver experience
- You'll oversee relevant admin including processing cancellations, reconciliations and banking
- You'll ensure all areas and equipment are safe and clean, and that the club's appearance reflects the highest standard throughout the studios, change rooms and common areas
- You'll be empowered to find ways to give our members that little bit extra... especially when it's unexpected.

**All about you**:

- You have 2+ years of relevant operations leadership experience and your first aid certs.
- You're warm, honest and genuine with operations leadership experience and a neat-freak reputation.
- You love to create a seamless experience for people as much as you love to guarantee a super safe and glistening clean environment for all. Delivering and teaching others operations makes you feel warm and fuzzy inside.
- You're comfortable communicating at all levels and you're authentic when you express yourself.
- You have a can-do approach. Whatever a member needs, whatever a member is looking for, you help them find it.
- You have the flexibility to work a non-traditional schedule (our clubs are open from 5am-10pm) and may also have some hospitality sector experience. A+ for you.

**What we offer you**:

- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you to workout at our clubs (and one for your buddy)
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Fun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.