Process Manager

You’re an accomplished Process Manager, driven to deliver exceptional customer outcomes
- Together, we can rewrite the experience for millions of customers
- An inclusive team culture that promotes collaboration and innovation at their core.
- Fixed Term Contract / Secondment opportunity - till June 2026

See yourself in our team

Bankwest has a rich heritage. We’re proud to be part of the fabric of Western Australia with a strong culture built on local support.

At Bankwest, everything starts and ends with the customer - and that’s a good thing. Our colleagues are empowered to make decisions supported by leaders who value diversity of thought and ideas. It’s where done is better than perfect because rapid iteration and moving quickly produces a better result for our customers.

Your Team

This role sits within the Payments, Fraud & Scams Crew which is responsible for the strategy, customer experience, product, financial and risk management of Bankwest’s payment mechanisms. The Fraud and Scams team is specifically focused on reducing the impact of fraud and scams on our customers by ensuring we have the strategy and capability to maximise prevention and minimise customer losses.

Do work that matters

The Process Manager, Fraud and Scams will report directly to the Executive Manager, Fraud Delivery. This role is integral to improving and transforming the processes that delivers improved customer experiences in an ever-evolving fraud and scams landscape. You will provide analytical and coordination support and work closely with stakeholders to provide insights and execute process improvements.

On any given week you will
- Understand the business and your stakeholders so you can deliver outcomes that really matter to our customers and support the prevention of scams and fraud
- Lead workshops and working groups with stakeholders across multiple lines of business
- Identify areas of improvement and confidently present these insights in an accessible manner to your stakeholders
- Provide analytical support for process and compliance reviews
- Co-ordinate and support the uplift of processes, guidelines, creative content, and education and awareness campaigns for our customers and our colleagues
- Provide coordination and administrative support in governance forums
- Develop regular business and performance reporting
- Key support to Executive Manager with the adaptability to manage adhoc requests

We are interested to hear from people who have
- A positive and self-starter attitude
- Practical and pre-emptive approach to problem solving
- Ability to work autonomously, and in a team environment
- Proven analytical capability to drive insights and recommendations for business improvement
- Influential and confident stakeholder management skills
- Outcome focussed, with the ability to see the bigger picture and understand the end goal
- Front line process / Change Management experience (Highly desirable)

You can be you, we want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow - a brilliant place made by us. We operate in a hybrid working environment, meaning a blend between being in one of our offices and working remotely.

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Advertising End Date: 30/04/2025