Front of House Staff

2 weeks ago

Rockingham, Australia Rockingham Beach Fish and Chips Full time

As a Front of House Staff member at our Fish and Chips Shop, you will be the face of our establishment, providing exceptional customer service and ensuring a pleasant dining experience for all our patrons. Your primary responsibility will be to serve customers, take orders, and manage the overall dining area. Your friendly demeanor, efficiency, and attention to detail will contribute to creating a welcoming and enjoyable atmosphere for our guests.

**Responsibilities**:
1. Customer Service: Greet customers with a warm and friendly attitude, making them feel welcome as soon as they enter the shop. Attend to customer inquiries, provide menu information, and offer recommendations as needed.

2. Order Taking: Efficiently take customers' orders, ensuring accuracy and attention to special requests or dietary preferences.

3. Order Processing: Transmit orders to the kitchen or back-of-house staff promptly and ensure timely delivery of food to customers' tables or takeaway orders.

4. Table Management: Maintain a clean, organized, and well-presented dining area. Clear and clean tables promptly after customers have finished their meals.

5. Payment Handling: Process cash, credit card, or digital payment transactions accurately and efficiently. Issue receipts to customers when necessary.

6. Upselling: Familiarize yourself with the menu items and promote special offers or additional items to increase sales.

7. Customer Assistance: Provide assistance to customers in carrying their takeaway orders or finding seating if needed.

8. Handling Complaints: Address customer concerns and complaints professionally and promptly. Seek assistance from the manager if necessary to ensure customer satisfaction.

9. Hygiene and Food Safety: Adhere to proper hygiene and food safety standards at all times, maintaining a clean personal appearance and following food handling guidelines.

10. Daily Operations: Assist with opening and closing procedures, ensuring the shop is ready for business and clean-up duties are completed at the end of the day.

11. Teamwork: Collaborate with kitchen staff and other team members to ensure smooth and efficient operations.

12. Knowledge Upkeep: Stay informed about the menu, special offers, and any changes in policies or procedures.

**Requirements**:

- Previous experience in a similar front-of-house role or customer service position is advantageous but not always required.
- Excellent communication and interpersonal skills.
- Friendly and approachable demeanor with a passion for delivering outstanding customer service.
- Ability to multitask and remain calm under pressure.
- Basic math skills for processing payments and giving change.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Physical stamina to stand and walk for extended periods.
- Knowledge of food safety and hygiene practices is a plus.

Join our team at Rockingham Beach Fish and Chips and be a part of creating a delightful dining experience for our valued customers. If you have a positive attitude, great customer service skills, and love working in a fast-paced environment, we'd love to hear from you.

**Job Type**: Casual

Schedule:

- Shift work

Ability to commute/relocate:

- Rockingham, WA 6168: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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