Administration Officer

Mid Murray Council - Position Description

**POSITION TITLE**:Administration Officer

**DEPARTMENT/SECTION**:Development & Community Services

**CLASSIFICATION**:SA Municipal Salaried Officers Award

General Officers Level 2 Casual

**DATE APPOINTED:
**Position Objectives**:
Council’s Administration Team are responsible for:

- The operation of an effective and efficient Administration Service, which includes delivery of

excellence in Customer Service that meets the needs of the community and the professional
staff of the Development & Community Services Department.

**Key Responsibilities**:
Working under general direction, carry out the following responsibilities of this position efficiently,

accurately and within required timeframes:
the Council and assist the customer, re-direct customer to the appropriate officer, or register
the request within the corporate system.
- Process the associated enquiry information, but not limited to customer service requests,

rate enquiries.
- Provide customer service that meets Council’s _Customer Service Charter_.
- Assist with records registration and general records management, including the property

based filing system.
- Provide administrative support and assistance to the professional staff of the Development &
approval under the _Planning, Development and Infrastructure Act 2016_ and the _SA Public _
- Health Act 2011_.
- Processing of receipts, daily reconciliation of monies and preparation for banking.
- Type outgoing correspondence, as required.
- Adhere to relevant _Standard Operating Procedures_ and Customer Service information to

ensure customers are always provided with accurate information.
- Any other duties within the scope of the position, as directed by the Executive Assistant
- Development & Community Services.

**Requirements of the Position**:
**Qualifications:
- Certificate III in Business Administration or similar, or experience which will demonstrate the

ability to undertake the position.
- Current National Police Check.
- Current Class C driver’s licence.

**Experience:
**- Customer Service experience, phone/counter reception and electronic receipting (desirable).
- Local Government administration (desirable).
- Demonstrated understanding of, commitment to, and alignment with our service values.
- Demonstrated commitment to, and experience in the provision of excellent and empathetic

customer service and case management of complex or sensitive customer enquiries.
**Skills:
- Demonstrated accuracy and attention to details.
- Proficient in the use of MS Office (including but not limited to Outlook, Word and Excel).
- High level time management, planning, organisation and prioritisation skills to ensure required

deadlines are achieved.
- A high level of written and verbal communication skills - communication must be characterised

by patience, clarity, empathy and understanding.
- Ability to solve problems by following procedures and guidelines, and demonstrated use of

initiative.
- Competency in the use of software and demonstrated proficient keyboard skills.

**Knowledge:
**- General knowledge of office procedures.
- A working knowledge of the Microsoft Office Suite and online expertise with Internet and

Electronic Databases.
- Knowledge of records management requirements.
- Knowledge of Local Government’s role in the community and the inter-relationship with other

spheres of Government.
- An understanding of and commitment to:

- Equal Opportunity Policy and Procedures;
- Human Resource Management Policy and Procedures; and
- Work Health and Safety Policy and Procedures.

**Requirements of the Position Cont’d**:
**Attributes:
- Demonstration of a high level of positive personal attributes and/or ethics, including:

- Motivation;
- Enthusiasm;
- Commitment to professionalism;
- Commitment to quality customer service;
- Discretion, diplomacy and tact;
- Ability to maintain confidentiality.
- Facilitates collaborative relationships and partnerships.
- Fosters innovation and continuous improvement.
- Committed to equity, diversity and fair treatment.
- Focussed on achieving excellence in customer service.
- Work within established guidelines and procedures.
- Works effectively as part of a team.

**Reporting Relationships:
- The Administration Officer reports to the Executive Assistant - Development & Community

Services.
- The Administration Officer will act under the direction of the Executive Assistant
- Development & Community Services.

**Special Conditions:
- The employee must always gain the approval of the Chief Executive Officer prior to engaging

in paid work other than their Council position that conflicts or may conflict with their position
with the Council, as required by the Contract of Employment.
- The employee is required to complete a confidential Conflict of Interest Disclosure Statement

as soon as they become aware that they may have an actual or potential conflict of interest, ie
when the employee has priva