Support Services Leader

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- Join a large Australian owned iconic brand based in Docklands- Be part of a critical and complex supply-chain network- Permanent full-time - Hybrid work

About the Role

We have an opportunity for an experienced hands-on Support Services Team Leader. Leading a busy team of back-of-house consultants, providing customer and stakeholder support. A key part of this role will ensure order accuracy, a positive customer experience and reducing the manual handling of orders and order errors.

Other responsibilities- Accountable for the daily management of order entry, error reports, digital support team and assets team.- Oversee the day to day delivery of the BPO team- Deliver an industry-leading customer experience across all customer channels and mediums by quality assessments of the team, feedback and coaching sessions- Onboarding of new customers to various ordering platforms- Proactively update Knowledge Management to keep the team abreast of current events and process improvement/changes.

About you- Solid experience leading an admin/customer service team in a large complex environment- Exceptional coaching and leadership skills to ensure the team are continuously inspired and motivated- Must have experience with SAP and intermediate Excel skills- Excellent communication skills, with an ability to influence and manage internal and external stakeholder relationships.- Someone who loves to solve problems. They have a sense of urgency, can work under pressure while remaining calm and composed.- Ability to work one Saturday a quarter - Time in Lieu

The Bega Story

Bega Cheese Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being named in the _Top 10 Strongest Australian Brands of 2022_,_ _our vision is to become The Great Australian Food Company

Our growth story of becoming a successful ASX listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.- Join a dedicated, forward-thinking and innovative culture- Grow with us, through opportunities for career development and progression- Contribute by giving back to your community through charities we partner with- Access to mental and physical health programs through our wellbeing portal and programs- Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Our Docklands office is the hub for our corporate functions within the Bega Cheese Group. Freshly renovated and looking brand new, you’ll enjoy lots of natural light and great facilities to take advantage of including a fully stocked fridge loaded with a range of Bega products We are right next door to Marvel stadium and some of Melbourne’s best restaurants, cafes and bars.

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