Store Supervisor and Customer Experience Manager
11 hours ago
Are you a dog lover with a passion for providing exceptional customer service? Do you thrive in a dynamic, rewarding environment? We are looking for a dedicated and enthusiastic Store Supervisor to join our team at our Crows Nest location.
We’re just 3 minutes from the new Crows Nest Metro Station, and free undercover parking is available for your convenience
About the Role:
- Provide a premium customer experience from initial enquiry to the delivery of our dog grooming and daycare services and retail boutique.
- Be the first point of contact for customer inquiries, bookings, check-ins, and check-outs for grooming and daycare services.
- Collaborate with our talented team of groomers and daycare attendants to ensure smooth operations.
- Manage daily scheduling, including opening and closing the store when needed.
- Ensure the highest level of care for all pups under our supervision.
- Full-time position with a mix of full and half days, Monday to Friday.
About You:
- Positive, team-oriented attitude with a passion for working in a pet-focused environment.
- Very strong customer service skills, able to build lasting relationships with clients.
- Experience managing day-to-day operations in a retail or service industry setting.
- Excellent communication skills, both in person and in writing.
- Results-driven, self-motivated, and able to work independently.
- Highly adaptable, with excellent time management and problem-solving abilities.
- Ideally, you have experience in the pet industry, but it’s not essential.
- Must have the right to work in Australia
What’s In It For You:
- Competitive salary.
- Employee discounts on retail and services.
- Free undercover parking (if needed).
- Ongoing training and career development.
- A fun and supportive work environment
We can’t wait to meet you
**Job Types**: Full-time, Permanent
Pay: $49,088.03 - $81,071.92 per year
Schedule:
- Monday to Friday
- No weekends
Application Question(s):
- What's your expected annual base salary?
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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