
Level Two Support Analyst
4 days ago
About Us
Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.
The Trade businesses include Burson Auto Parts, Precision Equipment and BNT (NZ). Specialist Wholesale businesses include AAD, Bearing Wholesalers, BaxtersMTQ, Roadsafe, JAS, HCB (NZ), Diesel Distributors, Federal Batteries, Premier Auto Trade, AADi, Truckline and WANO. Retail businesses include Autobarn, Autopro, Car Parts, Opposite Lock, Midas and ABS.
About the Role
The Level Two Support Analyst is responsible for actioning escalated, more complex IT Support tickets, that Level One are unable to resolve. Based in our Redbank office, you'll be the primary support for QLD, engaging with diverse stakeholders, customers, and end-users. Your self-motivation and adeptness at independent operation will shine in this dynamic role. This is a fantastic opportunity to join a friendly, collaborative and growing national team and make your mark within a fast-growing ASX listed organisation.
**Key responsibilities include**:
Be the first point of contact for users at the Distribution Centre QLD Office and Warehouse
Taking calls within the Bapcor Service desk call queue providing second level troubleshooting of hardware and software issues to resolution
Create and maintain Knowledge Base articles for team and help coach/upskill Level One team
Participate in project work or project secondments
**Provide in-depth support of Bapcor software systems (eg**: Pronto/MoPro)
Hardware support for desktops, laptops, Thin Client, POS, Smart Phones and Tablets
Identify and escalate major incidents/system outages to Team Leader and/or incident Manager in a timely manner
Working hours 9am-5pm, Monday-Friday
About You
Excellent interpersonal and communication skills
2-3 years’ experience working in a customer focused helpdesk or second level Windows environment tech support role
Experienced assembling, diagnosing and fixing desktop PCs (including installation of OS and software) and POS hardware)
Experience with use of Remote Control/Access software (TeamViewer RDP etc)
Understanding of networking (DN, DHCP, TCP/IP, networking equipment including configuration)
Strong understanding of printers and peripheral devices
Excellent knowledge of Active Directory and Exchange
Sound knowledge of MS Office Suite - installation, configuration and support
Understanding of ITIL methodologies an advantage
Why join Bapcor?
Opportunity to join an Australian owned, ASX listed company and work with an iconic brand
Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions
Opportunity to make a genuine impact in a growing organisation
Potential for career growth and personal development
Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres
Paid Parental Leave & Employee Assistance Program
Bapcor is an equal opportunity employer
To see other opportunities with us please click on the below
Bapcor Careers
-
Redbank, Australia Fedex AMEA Full timeResponsible for overseeing the comprehensive maintenance and repair operations of vehicles and ground support equipment (GSE), including contract management, preventive maintenance planning, and administrative support. Ensures optimal performance, compliance with regulations, and exceptional customer service while effectively managing inventory and data to...
-
Transport Customer Support Co-ordinator
2 weeks ago
Redbank, Australia Australia Post Full time**Help us deliver like never before** At Australia Post, we’re focused on our people, on teamwork and on helping you to get the job done. And as Australia’s largest freight and logistics provider we know a thing or two about delivery. **About the opportunity** This role provides quality and timely customer service for internal and external customers...
-
Support Worker
1 week ago
Redbank, Australia Endeavour Foundation Full timeCasual positions available in Redbank Plains and surrounding areas. - Buddy shifts and ongoing training available. - Wonderful opportunity for skilled Support Workers to join the NDVR team! **Who is Endeavour Foundation?** We are people working together, making possibilities a reality for people with a disability. We call ourselves #teamposible! Endeavour...
-
Support Worker
2 weeks ago
Redbank, Australia Endeavour Foundation Full timePer part time position available in Redbank Plains and surrounding areas. - Buddy shifts and ongoing training available. - Wonderful opportunity for skilled Support Workers to join the NDVR team! **Who is Endeavour Foundation?** We are people working together, making possibilities a reality for people with a disability. We call ourselves...
-
Inventory Manager
1 week ago
Redbank, Australia Austcorp Executive Full timeLead the Inventory function with 2 direct reports - Cutting edge Automation and Technology - Collaborate in a team that promotes support, training and positive culture **Job Subject**: The organisation is expanding current operations in the FMCG space. Based in the Redbank area, the site is cutting edge with highly automated, sophisticated and equipped to...
-
Disability Support Worker
1 week ago
Redbank, Australia Omega Australia Full time**NDIS In Home Support Worker** Redbank, Brisbane QLD Aged & Disability Support (Community Services & Development) Casual/Vacation Wage Rates - as per the SCHADS Award (Home Care) Want to work with leaders in NDIS support? Care about your participant more than just a job and genuinely want what is best for them? Able to take initiative and seek...
-
Operations Support Agent-2
2 weeks ago
Redbank, Australia Fedex AMEA Full timeFedEx Express are looking for experienced Operations Support Agent to join our Redbank team! **About the role**: The duties of the role are varied but vital as it enables us to deliver on our customer service promises day in and day out. Enjoy the office environment whilst also being able to keep fit assisting with some warehouse duties. **Your Specific...
-
Disability Support Worker
3 days ago
Redbank Plains, Australia National Premier Disability Services Full timeNational Premier Disability Services is a registered provider of disability services under the National Disability Insurance Scheme (NDIS). We are committed to providing professional disability support services that are focused on our clients, the individual, and designed to help them improve their quality of life. We are seeking passionate people who have...
-
Account Executive
2 weeks ago
Redbank, Australia Fedex AMEA Full timeResponsible for driving sales through building win-win partnerships with customers, addressing their business needs and providing exceptional customer service. This role also develops and executes sales strategies to achieve targets and contribute to overall company goals. - Builds and maintains strong rapport with current and potential customers through...
-
Health Wellness
23 hours ago
Redbank, Australia Fedex AMEA Full time9-12-month fixed-term contract opportunity to provide maternity leave coverage In-house Occupational Health, Injury Management, and Workplace rehabilitation **Preferred Qualifications**: - Bachelors’ degree or equivalent in allied health. - Experience: Two (2) years of relevant work experience in workplace rehabilitation **Additional...