Tour Guide

Are you a storyteller with a passion for history, education, and the supernatural? We’re seeking an exceptional Tour Guide to bring to life the eerie and fascinating tales of Q Station’s haunted past. Your role:

- Deliver and curate immersive, spine-tingling tour experiences that captivate and thrill our guests
- Share the history and legends of our site with passion and authenticity
- Bring a creative, informative approach to each tour, ensuring guests leave with unforgettable memories

If you have a flair for creativity and a love for history, this is your chance to be part of something truly unique. Are you ready to make historyand maybe even experience it?

**About Q Station**

Q Station Hotel (North Head Operations Pty Ltd) is located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney’s best ghost and history tours.

Despite the rich history and incredible views, what makes Q Station most exciting is the passionate, professional and dedicated team that curate once in a lifetime experience for every one that visits the property.

People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.

**The Opportunity**:
As a Tour Guide at Q Station, you will accompany visitors on tours, providing informative commentary about the historical, cultural, and ecological significance of key points of interest. You’ll assist with the coordination of transport for guests and visitors to and from various locations within the hotel, ensuring their safety and wellbeing throughout the experience.

By staying up to date on local history and attractions through research, you’ll deliver engaging and insightful commentary, answer visitor questions, and offer recommendations for local activities and services. Additionally, you will collaborate with other guides and tourism professionals to enhance tour itineraries and experiences, while maintaining accurate records of schedules, participant numbers, and feedback.

**About the role**

Reporting to the **Visitor Experience Manager**, you are central to the team's success in delivering an exceptional guest experience.
- **Be a storyteller** Lead engaging history, educational, and ghost tours, bringing Australian history and the paranormal to life with your passion and knowledge
- **Inspire and educate.** Share your expertise in history, nature, and local culture across tours, team-building activities, and educational programs
- **Deliver memorable experiences.** Oversee ghost tours, recreational programs (e.g., kayak and paddleboard tours), and school holiday activities with seamless execution
- **Ensure guest satisfaction.** Manage inquiries, bookings, and customer service with a solution-focused, positive approach
- **Maintain safety standards.** Conduct site checks, risk assessments, and safety briefings to ensure a safe environment for all activities
- **Work independently and collaboratively.** Coordinate with teams, design programs, and ensure smooth operations across all guest experiences.

**Essential Criteria?**
- Tertiary qualification and/or at least 1 year experience desired
- A passion for history and the paranormal with the impetus to learn more
- Previous experience with providing engaging audience experiences for a variety of groups
- Excellent communication and relationship building skills
- A self-motivator and positive problem solver
- Be energetic and comfortable working in a physical, outdoor role
- Maintain a current driver's license (desirable)
- Current Working With Children Check or the willingness to obtain one before employment
- Current First Aid certificate
- The willingness and flexibility to work weekends and evenings.

**You would like;**
- A beautiful work environment on the edge of Sydney Harbour with private access to Quarantine Beach and Harbour views
- Attractive salary package on offer dependent on experience: Between ($75,000 - $80,000)
- Discounts for accommodation, food & beverage, tours, and more
- Accor Staff Benefits Globally
- Working with a fun, vibrant and friendly team
- Ongoing career progression opportunities
- Discount on food and beverage
- Free onsite parking
- Employee Assistance Program.

**Got what it takes?**

Then we want to hear from YOU Applicants are asked to include an up-to-date resume which clearly details relevant skills and experience and also outline suitability in a cover letter addressing the following two targeted questions (max 1 page A4):
**1. What makes you a great storyteller?**

**2. What creates a memorable tour?**

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Referral prog