Receptionist

We are excited to announce an opportunity for a **Receptionist** to join our dynamic team at Nucleus Network.

As the only global phase 1 clinical trials specialist with facilities in both the USA and Australia, we are committed to “advancing medicine and improving lives” by attracting exceptional talent.

Since our founding in 2004, Nucleus Network has successfully conducted over 1500 phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan, and China.

Our organization is characterized by our core values, outstanding work culture, dedication to staff development, and commitment to providing an optimal work environment.

Join us on this exciting journey of growth and gain world-class experience working with some of the most innovative biotechnology and pharmaceutical companies globally.

**About the role**

As a receptionist you will be the first point of contact for our visitors, we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities in a fast-paced environment.

**Key responsibilities**
- Greet and direct visitors, clients, participants, and other external staff to appropriate personnel
- Manage and coordinate participants at the front desk when they attend appointments
- Answer main reception telephone, directing calls, taking messages and answering general queries
- Coordinate mail services as appropriate, including couriers
- Provide specific and appropriate clinical study documentation to participants to read upon arrival for their screening appointment
- Ensure all participants complete their Personal Details Form accurately and are registered correctly
- Liaise with screening staff and medical officers to ensure timely turnaround of scheduled appointments
- Update outpatient calendar with arrival time of participants and contact people who fail to present for their appointment
- Liaise with Study Coordinators to ensure that adequate documentation is prepared and available on a daily basis
- Perform completeness checks on the biological samples being handed over to the courier.
- Receive deliveries from the daily courier.
- Facilitate ordering of office supplies and ensure that office supplies are adequate at all times.

**Requirements**:

- Proven reception and administration experience
- An ability to use standard business software packages including Microsoft Office
- High level of communication and customer service skills
- Must have excellent time management skills and an ability to work in a fast-paced environment
- Adaptable, shows initiative and has a strong attention to detail
- Able to work independently and effectively in a team

**Benefits**
- **Meaningful Impact** - _'advancing medicine, improving lives' _of people around the world
- **Professional Growth Opportunities -** we believe in investing in our employees' development
- **Employee Recognition -** your hard work and achievements will be recognised and rewarded
- **Employee Wellness Initiatives - **we prioritize the health and wellbeing of our employee
- At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves. Our policy applies to all aspects of employment, including our hiring and selection process. We are an equal opportunity employer, seeking people from all life stages, backgrounds and life perspectives. Our focus are people who embody our values of drive, teamwork, customer focus, teamwork, and excellence._
- At Nucleus Network, we recognize our responsibility to ensure the safety of our staff, participants, and visitors. As such, Nucleus Network requires all employees to be vaccinated against COVID-19. Vaccination evidence must be provided before the commencement date._

**Job Types**: Full-time, Permanent

Work Location: In person