Idr Claims Dispute Resolution Case Manager

6 days ago

North Sydney, Australia Zurich Insurance Full time

**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?**

**A new adventure awaits**

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.

As the Internal Dispute Resolution Claims Case Manager, you’ll be responsible for investigating and resolving disputes relating to claims decisions, with an independent and unbiased view.

You will understand the areas of the dispute that meet or do not meet relevant regulations, process, and compliance obligations. You will prepare written responses to claims complaints, and liaise with senior stakeholders to provide appropriate resolution of customer disputes with the objective of resolving customer complaints, repairing damaged customer relationships, and retaining customers at risk of attrition.

You will work with customers to manage expectations, deliver on commitments, provide clear responses on Zurich’s position, and ensure all regulatory and internal timeframes are adhered to.

**Important to your success - let’s grow together**
- An advanced level of customer service and complaint resolutions skills, with exceptional communication skills.
- Comprehensive understanding of life insurance claims handling practices and processes.
- Strong knowledge of RG271 principals, the Insurance Contracts Act, relevant regulations, legislations, and medical insurance terminology.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, 15 days personal/carer’s leave (empowering our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier, AUD$500 annual wellbeing payment, AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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