Dispute Resolution Specialist

15 hours ago

North Sydney, Australia Shift Full time

**Company Description**:
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.
- Case manage Internal dispute resolution (IDR) and External dispute resolution (EDR) program at Shift
- Deliver high quality outcomes which drive customer satisfaction through effective management of customer complaints
- Assess, investigate and compile relevant information to support all disputes
- Case Management of Australian Financial Complaints Authority (AFCA) complaints through to file closure
- Conduct/oversee mediations and negotiations on complex or high risk accounts
- Manage education programs related to dispute handling across the business
- Periodically review and update business policies and processes to ensure ongoing regulatory compliance to RG271
- Collate and present complaints handling statistics and trends to internal and external stakeholder groups
- Provide high quality written or verbal responses on all disputes
- Identify opportunities and contribute to process and service improvements
- Adhere to internal policy, system processes and external regulatory requirements
- Work collaboratively with Risk and Compliance and Legal Counsel in addressing complex disputes or systemic issues

**Qualifications**:

- A business or finance degree is beneficial but not essential

**Additional Information**:
- Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.-
- Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.-
- Flexible working environment - we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.-
- Family support - industry leading 26 weeks paid parental leave.-
- Varied workspaces - our office enables areas for collaboration, brainstorming and socialising as well as focus zones.-
- Range of benefits - supporting your physical, psychological and financial wellbeing.

  • Dispute Resolution Specialist

    6 days ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...

  • Dispute Resolution Specialist

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Dispute Resolution Specialist

    2 weeks ago

    North Sydney, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.There are many reasons why Zurich is the right choice for...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Resolution Specialist** **Grade**:SNSW Grade 7/8 **Employment Type**:Temporary, Full-time until 14/09/2025 **Location**: Sydney, Parramatta, Gosford. Workplace presence 2 days per week **About the role** The Customer Resolution & Disputes Team at Service NSW has a vacancy for someone to join the team on a short-term basis to respond to...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia AFCA Full time $60,000 - $120,000 per year

    Company Description At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses. We listen to and work with consumers and their financial firms to find...

  • Senior Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia NSW Government Full time $120,000 - $180,000 per year

    Location: Sydney CBDPermanent Opportunity as a Sr Dispute Resolution Specialist with icareHybrid working environment, office in Sydney CBDOffering starting salary of $ 149,739About the RoleReceive, respond, manage and effectively resolve complex complaints and disputes raised by internal and external stakeholders on behalf of our customers. Develop and...

  • Dispute Resolution Specialist

    1 week ago

    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits..** At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our...

  • Dispute Resolution Specialist

    1 week ago

    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** - At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. - We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our...

  • Lawyer - Dispute Resolution

    6 days ago

    Sydney, New South Wales, Australia Montgomery Advisory Full time $120,000 - $180,000 per year

    Excellent opportunity for a mid-level disputes lawyer to join a market-leading international practice in Sydney.2–5 years' PAEExposure to a complex variety of litigation mattersDomestic and cross-border matters for a top-tier client baseWe represent a premier international law firm.This firm is home to one of the leading dispute resolution practices in...

  • Manager, Dispute Resolution

    15 hours ago

    Sydney, Australia iCare External Full time

    **Manager, Dispute Resolution** Provide high quality specialist services to achieve positive customer outcomes and to protect the broader interests of the workers compensation scheme. - **Lead the Dispute Resolution Team**: - **Location: Kent Street, Wynyard**: - **Permanent Role, hybrid working environment** **About the Role** The role is responsible...