Practice Operations Manager

Lead a dynamic team in a collaborative environment
- Enhance client experiences through best practice and exceptional service
- Drive innovation by streamlining operations with leading edge technology.

Are you ready to manage in a modern, tech-savvy bookkeeping environment where your leadership will truly make a difference? We’re seeking a driven and empathetic Practice Operations Manager to guide our talented team, ensure client satisfaction, and optimise our practice operations. This is a brand new, long term, stable role in our centrally located Spring Hill office.

**Your Role**:

- ** Inspire and Lead**: You will manage and nurture a dynamic team of bookkeepers, ensuring they reach their full potential in a positive and collaborative setting. Your focus will be on upholding high standards, supporting the team, maintaining KPIs and fostering a balanced work-life dynamic.
- ** Positive Client Experiences**: Taking charge of the client onboarding process, you will ensure every client experiences a smooth transition and high level service.
- ** Streamline and Innovate**: While overseeing and enhancing our operating systems, you will drive the adoption of innovative technologies to make our workflows more efficient and effective.

**What You’ll Be Doing Daily**:

- Oversee workflow and keep the office running smoothly.
- Support the employee life cycle from onboarding, regular check ins, annual reviews and the professional development calendar.
- Lead daily huddles and meetings to keep everyone aligned, supported and motivated.
- Act as the central hub for new tech implementations and practice enhancements.

**Success in This Role Looks Like**:

- High retention rates for both staff and clients.
- Strong business performance driven by your leadership and innovation.

**About You**

You will be an experienced manager with engaging communication skills and fosters a strong, positive team culture. You will be the glue that brings everything together. Your love of technology and innovation will drive efficiency through smart solutions. An ideal background would be a practice manager, operations manager or finance and administration manager. We would also consider a personal or executive assistant who is looking for more of a team focused, operational role.

You will have strong organisational skills with the ability to juggle priorities, adapt and manage workloads effectively. Your commercial mindset will have a sharp focus on achieving business goals while nurturing team growth.

Experience in a bookkeeping firm is not essential however proficiency in working with a fee for service team would be highly regarded. Proficiency in Xero and even XPM would be helpful but is not essential.

**About Us**

At Go Figured we rescue businesses from bookkeeping and administration burdens, and we have fun doing it Our standards are extremely high which is why our clients (and their accountants) love us so much.

Established in 2001, we are early adopters of modern technology, and have a diverse group of interesting clients in a multitude of industries such as film and television, creative agencies, architects, truck drivers, law firms, start ups and construction companies. Our mission is to relieve the pressure of financial record keeping and reporting for small and medium-sized businesses. We work alongside our clients in a support role or manage their entire bookkeeping and administration functions.

We are an eclectic team including a tennis champion, chorale singer, margarita master, avid cooks, bookworm, scout leader, travel enthusiasts, dog lovers, bakers and a barista sista. Many of us are working parents too, and while we are working at Go Figured we are extraordinary bookkeepers.

As a close knit, cohesive crew, our team culture is something we are very proud of. We help and support each other. We are passionate about sharing ideas, and our team is empowered to make a significant difference to small and medium business owners.

**Why This Role?**
- You’ll be part of a forward-thinking company where your leadership and guidance are valued.
- This is a long term stable role in modern, supportive, growth-oriented environment with a competitive salary and benefits, and a genuine work-life balance.\
- We take our work very seriously, but we have fun and love what we do. We also enjoy casual team lunches and engage in diverse social activities.
- You’ll have the opportunity to drive real change and see your efforts reflected in the success of our team and our clients.

We thank recruitment agencies for their interest, however we do not wish to be approached for assistance with this project. All enquiries will be directed to Susan.

**_
About our Talent Partner, Iris Consulting_**
- Susan Leon of Iris Consulting is a Talent Acquisition Consultant working hand in hand with small businesses throughout Australia._