Service Desk Technician

2 weeks ago

City of Knox, Australia Knox City Council Full time

**Job no**: 496179
**Work type**: Temporary Full-time
**Location**: Knox Civic Centre
**Categories**: Information Technology

**About the role**

We have an exciting opportunity for a Service Desk Technician to join our team on a temporary (12 months) full-time basis.

As our new Service Desk Technician, you will have a good understanding of the day-to-day role a technician plays within the service desk team. With excellent organisation, communication, and time management skills, you are adept at ensuring that all Service Desk requirements are carried out both efficiently and effectively.

This is a full-time temporary role based at the Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $80,377.95 - $93,517.76 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

**What you will bring to this role**

The key selection criteria for this role are:

- Excellent oral and written communication
- Passion for Customer Service
- Background in IT troubleshooting (network and desktop)
- Understanding of ITIL
- Excellent understanding of Incident and Problem management process
- Striving to continuously improve knowledgebase and processes
- Ability to manage multiple tasks with excellent prioritization skills

**How to apply**

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

**Why work at Knox**

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

- Accrued or rostered days off available for full-time roles, depending on operational requirements
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

**To find out more about the benefits of working at Knox City Council, visit**knox.vic.gov.au/why-work-knox**

**Our commitments**
- Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse._
- Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation._

**Follow us**

For more information about Knox City Council and to stay up to date, follow us on LinkedIn.

**Advertised**: 16 Oct 2025 AUS Eastern Daylight Time
**Applications close**: 30 Oct 2025 AUS Eastern Daylight Time

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