Domestic and Family Violence Case Manager

**Domestic and Family Violence Case Manager - Crisis Accommodation**:
North Parramatta NSW 2151, Australia Req #419

Friday, 28 February 2025
- Our mission is to effectively advocate and communicate efforts designed to improve safety and profitability for our members.

Seeking a Case Manager to provide direct case management support to women & children and oversee crisis & transitional accommodation in Parramatta.

**About the Role**
- **Location: Parramatta, NSW**:

- **Hours: Permanent Full-time (Monday to Friday, 9am - 5pm)**:

- **Salary: SCHADS 4.1 $85,125 per year + salary packaging benefits up to $18,550 per year + 11.5% Superannuation**:

- **Role Type: Permanent and be part of an on-call roster**:

- **Supervision: Independently manage the safe house during the day, overseeing day-to-day tasks**

The Case Manager role aims to support and provide crisis accommodation for those experiencing domestic and family violence. The Case Manager will focus on updating policy, procedures, and guidelines, reflective of child protection issues; issues facing vulnerable families; principles of early intervention and the importance of children’s early years on later outcomes; and of children’s developmental stages and practical parenting skills.

This role will also partner with external providers to build relationships, with Case Managers to guide case analysis and implement strategies to build each family's capacity and resilience, and also offer direct case management support to children.
- Specialist Homelessness Service SHS provides crisis-supported accommodation with case management, for people who are homeless or at risk of homelessness. Our services provide 24/7 onsite support and assistance with education, employment, referral into counselling services, health services, living skills and parenting programs._

**Duties and Responsibilities include but are not limited to**
- Provide **end-to-end case management support**for clients engaged through our accommodation program.
- Develop, implement, monitor, and review **individual case plans**, ensuring they are realistic and needs-focused.
- Advocate for clients and coordinate referrals to appropriate services to meet their needs.
- Maintain accurate documentation of **client records**, ensuring compliance with organisational and legislative requirements.
- Lead internal team and case management meetings, including allocating duties to support staff when required.
- Work in partnership with external providers to build relationships and create referral pathways, enhancing the support we provide.

**Qualifications**:

- **_Diploma _**qualifications** in Psychology, Social Work, or relevant discipline
- **Three (3) years or more** experience in case management or relevant work experience in women, young people or child protection.
- Current driver's licence
- NSW Working with Children Check (Service NSW)
- First Aid Certificate
- **_The role is designated for a female under section 31 of the Anti-Discrimination Act_**

**What you need to succeed**:

- **Case Management Experience**: Proven experience working with women affected by domestic violence or young mothers at risk of homelessness or early childhood challenges.
- **Organisational Skills**: Strong organisational abilities and attention to detail, especially in preparing reports, managing caseloads, and scheduling follow-up appointments.
- **Strengths-Based and Child Safety Approach**: Ability to work with families facing complex issues, utilizing a strengths-based approach to build resilience and promoting child safety standards.
- **Collaboration & Referral Expertise**: Demonstrated experience in liaising with multidisciplinary professionals to develop partnerships, create referral pathways, and ensure seamless service provision for clients.
- **Assessment and Referral**: Proficient in conducting assessments and facilitating referrals to a variety of services, ensuring clients access the support they need.
- **Recovery-Oriented Model**: Experience in working within a recovery-oriented framework, adopting a person
- and family-centred approach that promotes long-term wellbeing and stability.
- **Group Facilitation**: Proven ability to facilitate group programs or sessions, fostering engagement and supporting the development of essential life skills for families.
- **Communication Skills**: Exceptional verbal and written communication skills, including maintaining accurate, comprehensive case documentation and reports.

**Further to this, we offer**:

- Hands-on training, development and mentoring with a leading provider
- Staff discounts and cash-back programs with major retailers
- Flexible work arrangements

Further information on the role can be found in the: Case Manager Position Description

Applications will be reviewed as soon as they are received.

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