IT Support Officer

1 week ago

Melbourne City Centre, Australia HAYS Full time

Excellent opportunity for an IT Support Officer to work within Vic State Government
Start ASAP/after serving notice period
Duration: 4 months contract with extension possibility

**Your new company**
***
**Your new company is a prominent Victorian State Government department, that is accessible to and trusted by all, fulfilling a fundamental role in our democratic society.**

**Your new role**
***
The IT Service Desk Technical Support Officer will assist the department in the development and support of technology solutions and services based on the needs. The role will focus on but not limited to hardware and software support within the department. The role will require the development of sound implementation of best practice processes and procedures in order to deliver IT services to enhance the efficient operations of the department.

In this role you will,
- Assist in resolving the day-to-day requests and incidents in Service Desk and related environments. This includes but not limited to troubleshooting and timely resolution of software and hardware issues.
- Achieve agreed outcomes in complex work situations to assist the Corporate and other platforms to meet its operational objectives.
- Provide high quality customer service, continuous improvement, innovation, solution-focused thinking and contribute to the timely technical resolution of the IT Service Desk requests / incidents / problems and change requests.
- Assist in the implementation of the department’s strategic deliverables and provide sustainable service improvements to its operating environment.
- Initiate and maintain strong working relationships with internal and external stakeholders including the judiciary, senior managers, court staff, and service providers, to ensure alignment with broader strategic directions.
- Assist the Team Leaders to enhance business practices in the Corporate and relevant environments by developing and maintaining up-to-date knowledge base of current IT work practices and emerging technical trends.
- This role requires an on-site presence and after-hours support is required on occasion. The role also requires travel to regional circuit courts and judicial conferences.

**What you'll need to succeed**
- Relevant IT tertiary qualification or equivalent IT experience.
- Proven track record of delivering IT services in a BAU, Infrastructure and change management environments.
- Experienced in service management and Incident management based on best practice ITIL methodologies

**What you'll get in return**

***
- Excellent daily rate
- Opportunity to work within Vic State Government

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2764270

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