Client Success Lead

2 weeks ago

Melbourne City Centre, Australia Sustainability Victoria Full time

VPS5.1 - Fixed Term 2 years
About the role
This role will also be responsible for onboarding new clients, as well as managing helpdesk, maintenance requests and development schedules, including documenting and communicating changes to users.
About you
To be successful in this role you will need to provide excellent contract management and customer service, to ensure that key stakeholders and end-users are satisfied with the product, and Sustainability Victoria (SV) is meeting contractual obligations and service levels.
This position requires a valid Working with Children Check or VIT registration.
About us
Sustainability Victoria (SV) is a trusted delivery agency of the Victorian Government and a market enabler. We are passionate about creating a future where waste is designed out of the system and products and materials stay in our economy for as long as possible.
SV recognises that flexibility is an essential part of a diverse, agile, and high performing workforce. We strive to support all employees unique working situations while ensuring that the operational and strategic needs of SV are met.
How to Apply
Applications including a resume and a cover letter stating your relevant skills and experience (in line with the Key Selection Criteria) are to be submitted online via the relevant websites (either JSE or Careers Vic).
Applications close 11.59pm 29/11/23.

**FOR INTERNAL VPS EMPLOYEES**:
Requirements and relevant information
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful applicant will be required to undergo pre-employment checks which may include police checks and misconduct screening.
- Valid Working with Children Check or VIT registration

At SV we are building an accessible and inclusive workforce. We want to attract and retain people of all genders, ages, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage.
We aim for an inclusive workplace that makes every employee feel valued while also acknowledging their differences and how these differences contribute to the organisation's culture and business outcomes

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