Operations Support Specialist

We are looking for an experienced Service Coordinator/Operations Support Specialist to join our busy and dynamic team in Sydney on a 12-month fixed term contact.

The role is located in Rydalemere, which is part of the Parramatta council area of Sydney. With free parking on site and a short bus ride away from Parramatta train station, it is an ideal location to work.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

We are currently seeking an energetic and experienced Service Coordinator/Operations Support Specialist to join a newly created team, reporting to the Operations Support Supervisor/Administration Supervisor. Duties and Responsibilities include but are not limited to:

- Service Coordination of Field Technicians
- Dispatching and scheduling technicians to customer sites
- Daily invoicing
- Raising of purchase orders
- Data entry
- Inbound calls
- Customer service and general administration

About You
- Australian Citizenship or Australian Permanent Resident (PR)
- Experience coordinating/scheduling field technicians in a fast-paced environment.
- Enjoys working in a team environment.
- Able to work between hours of 8am to 4pm
- Experienced with data entry and analysing data.
- Experienced working with MS Office - Excel
- Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
- A customer centric focus
- Technical aptitude to pick up the industry and role quickly.
- Experience within customer service in a call centre/team environment (mandatory)
- Familiarity with KPI targets

What we will offer you:

- 12 month fixed term contract
- Competitive remuneration package
- Supportive team structure with all training provided
- Planning and support for progression towards any role within Chubb
- Working for a global organisation which brings job stability and where you are treated like family
- Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process
- We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background_

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.