Journey Expert

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**Role Location**: 111 Eagle Street, Brisbane QLD 4000, or 833 Collins St, Docklands, Victoria 3008, Australia

**Role Type**: 12-month Secondmen/ Fixed term

What will your day look like?

This exciting opportunity is available to join the Deposits Simplification squads as a Journey Expert.

The purpose of the Deposits Simplification squads is to help customers achieve their goals by migrating them to products that better support the ways they save, use and manage their money. We use design excellence to reimagine product decommissioning and iterate capabilities that will accelerate preparations for the future, while retaining customer value and reducing the costs and risks associated with grandfathered products.

As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys and delivering on squad goals to co-create, design, implement, measure, and improve Deposit

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- Deposits Product Management and/or decommissioning experience - preferred but not essential
Business analysis skills and/or related project delivery experience, including analysis and elicitation techniques and the ability to define requirements in complex and challenging business environment.
Knowledge and experience of process mapping/analysis tools and techniques.
Ability to develop training materials, document procedure guides, update collaterals and write communication.
Ability to manage implementation and monitor pilot/roll out activities.
Strong willingness to learn and be immersed in ANZ’s Ways of Working.
Comprehensive understanding of a range of problem-solving techniques.
Excellent stakeholder management skills, with strong influencing and relationship building ability.
A “can do” attitude and a desire to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
A strong execution mindset and ability to deliver quality outputs within required timeframes.
Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Commercially and Tech curious - You have a wide-angled lens. You are curious about what’s happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
So, why join us?

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace - it’s all about what works for your team, and above all else, our customers

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