Guest Service Team Member

3 days ago

Canberra, Australia Assetlink Full time

**About Assetlink**

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.

**The Role**

The **Customer Service Team Member** plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

**This role is based at QIC Canberra Centre and is on a casual basis.**

**Role Requirements**:

- Impeccable presentation and grooming
- 5-star customer service skills
- Have a positive and enthusiastic personality
- The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
- Delivering outcomes of the highest quality
- Excellent verbal and written communication skills
- Ability to create lasting impressions and meaningful relationships
- An ability to work both independently and as part of a team
- Adequate flexibility and availability to work across a 7-day week, including Public Holidays
- Full VIC/SA/WA/NSW/ACT Drivers Licence is essential as Valet parking is a part of the role
- Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
- Good knowledge of and a commitment to safe working practices
- Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
- Must have valid work rights in Australia

**What we offer you**:

- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- A family-oriented culture
- Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at XYZ, we’d love to hear from you, **’.**
- In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you may be required to provide proof of vaccination as part of the Assetlink recruitment process._

**_ Assetlink’s Diversity Commitment_

  • Guest Service Agent

    1 week ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part in our guest experience, including check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have. Your ability to deliver our guests a seamless and memorable Crowne Plaza Canberra experience will make you an...

  • Guest Service Agent

    2 weeks ago

    Canberra, Australia Mantra on MacArthur Full time

    Centrally located on the corner of Northbourne Avenue and MacArthur Avenue, **Mantra MacArthur Hotel** is Mantra’s newest addition in the Canberra's tourism industry. With an exciting Food and Beverage concept called Podilato Restaurant & Bar, state of the art meeting facilities and smartly designed contemporary rooms, this is the meeting place for the...

  • Guest Services Officer

    3 days ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Park Hyatt Canberra Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. This is your chance to work with...

  • Customer Service Team Member

    3 days ago

    Canberra, Australia Assetlink Full time

    **About Assetlink**: We pride ourselves on our culture - The Assetlink Way. We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working...

  • Guest Service Agent

    3 days ago

    Canberra, Australia MERCURE Full time

    Company Description Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial. **Job Description**: **What you will be doing**: - Providing passionate, knowledgeable and friendly service...

  • Guest Service Agent

    3 days ago

    Canberra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Team Members

    1 week ago

    Canberra, Australia Kingpin Full time

    Who is Kingpin? Kingpin is a premier entertainment destination where guests feel like royalty and our team feel like family. Kingpin is a part of The Entertainment & Education Group (TEEG) which is one of the world’s largest entertainment brands and includes our other brands Zone Bowling & Timezone. Across Australia & NZ we have more than 90 venues and...

  • Customer Service Team Member

    2 weeks ago

    Canberra, ACT, Australia Assetlink Full time $60,000 - $80,000 per year

    About Assetlink:We pride ourselves on our culture – The Assetlink Way.We have one of the country's most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.Our...

  • Qt Canberra

    1 week ago

    Canberra, Australia QT Full time

    Front Office | Listed 19 March QT Canberra - Guest Service Agent Location - ACTWork type - CasualBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel...

  • Seasonal Team Members

    2 weeks ago

    Canberra, ACT, Australia L'Occitane Australia Pty Ltd Full time $20,000 - $40,000 per year

    WE ARE ON THE LOOKOUT FOR SEASONAL TEAM MEMBERS TO JOIN OUR WONDERFUL TEAM OVER THE FESTIVE PERIOD.L'Occitane is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France and an emphasis on ethical and socially responsible processes has been practiced since the company was founded in...