Technical Service Manager, Deepal

5 days ago

Norwest, Australia Inchcape Full time

Job Title: Technical Service Manager - Deepal

Location: Norwest, Sydney, New South Wales

Company: Deepal

Who we are?

Inchcape Australasia, part of a global mobility leader, employs 1,200+ people across ANZ. With a diverse portfolio in distribution, fulfilment, retail, and finance, we champion sustainability, inclusion, and long-term impact—empowering communities and embracing diversity to create a workplace where everyone belongs and thrives.

About the job:
This role manages DEEPAL Aftersales technical operations, ensuring dealer technicians can diagnose and repair vehicles to manufacturer standards. It delivers technical training, supports complex EV diagnostics, and liaises with the OEM to resolve field issues, ensuring timely, accurate solutions across the dealer network.

Key responsibilities:

- Deliver face-to-face and virtual technical training for DEEPAL dealer technicians, including onboarding, NEV systems, and emerging technologies like ADAS.
- Develop and maintain training content, assessments, and hands-on modules aligned with DEEPAL Global standards; travel internationally for OEM training.
- Provide in-field technical support, mentoring, and diagnostics assistance to technicians and Aftersales Managers across the dealer network.
- Monitor and analyse technical trends using FPRS, resolving recurring issues and supporting product rectification and reporting.
- Collaborate with OEMs, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
- Oversee technical support operations, ensure compliance with training KPIs, and promote a customer-first culture across the network.

About you:

- More than 3 years technical experience in distribution or workshop settings, with exposure to dealership service operations and NEV systems.
- Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) required.
- Strong leadership, communication, and organisational skills, with the ability to work autonomously and drive results in dynamic environments.
- Proficient in Microsoft Office; valid driver’s licence required; must be willing to travel nationally and internationally for dealer support.

**Benefits**:

- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on 0437 131 715.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

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