Technical Service Manager, Deepal

5 days ago

Norwest, Australia Inchcape Full time

Job Title: Technical Service Manager - Deepal

Location: Norwest, Sydney, New South Wales

Company: Deepal

Who we are?

Inchcape Australasia, part of a global mobility leader, employs 1,200+ people across ANZ. With a diverse portfolio in distribution, fulfilment, retail, and finance, we champion sustainability, inclusion, and long-term impact—empowering communities and embracing diversity to create a workplace where everyone belongs and thrives.

About the job:
This role manages DEEPAL Aftersales technical operations, ensuring dealer technicians can diagnose and repair vehicles to manufacturer standards. It delivers technical training, supports complex EV diagnostics, and liaises with the OEM to resolve field issues, ensuring timely, accurate solutions across the dealer network.

Key responsibilities:

- Deliver face-to-face and virtual technical training for DEEPAL dealer technicians, including onboarding, NEV systems, and emerging technologies like ADAS.
- Develop and maintain training content, assessments, and hands-on modules aligned with DEEPAL Global standards; travel internationally for OEM training.
- Provide in-field technical support, mentoring, and diagnostics assistance to technicians and Aftersales Managers across the dealer network.
- Monitor and analyse technical trends using FPRS, resolving recurring issues and supporting product rectification and reporting.
- Collaborate with OEMs, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
- Oversee technical support operations, ensure compliance with training KPIs, and promote a customer-first culture across the network.

About you:

- More than 3 years technical experience in distribution or workshop settings, with exposure to dealership service operations and NEV systems.
- Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) required.
- Strong leadership, communication, and organisational skills, with the ability to work autonomously and drive results in dynamic environments.
- Proficient in Microsoft Office; valid driver’s licence required; must be willing to travel nationally and internationally for dealer support.

**Benefits**:

- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on 0437 131 715.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

  • Service Technician

    1 week ago

    Norwest, Australia CSE Global Full time

    **CSE Uniserve provides high quality local engineering design services, support and effective delivery of technically advanced products and systems to mining & heavy industry, electrical and water utility, renewable energy, transport, and oil & gas sectors specialising in the delivery of a range of solutions from electrical system protection and control to...

  • Service Technician

    2 weeks ago

    Norwest, Australia CSE Global Full time

    **CSE Uniserve provides high quality local engineering design services, support and effective delivery of technically advanced products and systems to mining & heavy industry, electrical and water utility, renewable energy, transport, and oil & gas sectors specialising in the delivery of a range of solutions from electrical system protection and control to...

  • Sales Manager

    2 weeks ago

    Norwest, Australia Imerys Full time

    The Company The Position Sales Manager - Infrastructure Job Summary JOB PURPOSE As a Technical Sales Manager, for your perimeter, your role is to: - Manage and lead the commercial and the technical activities for Australia - Take charge of the management of customers and prospects of the customer portfolio for which you are responsible - Drive...

  • Shared Services Manager

    5 days ago

    Norwest, Australia Questas Group Full time

    **About the Opportunity** Questas Group has a great opportunity available for a Shared Services Manager to join our team in our brand-new modern office in Norwest. In this ’hands on’ role you will be responsible for overseeing the operations of the Questas Group finance shared services team and provide leadership, guidance, and mentoring to the...

  • Engineering Manager

    12 hours ago

    Norwest, Australia Greenstone Financial Services Full time

    Full Time Opportunity We are looking for an Engineering Manager (EM) to lead a team of Engineers in delivering high-quality software solutions that provide value to both our customers and the business. As an EM, you will play a key role in fostering a culture of accountability, technical excellence, and operational efficiency. In partnership with a Product...

  • Dealer Technical Support

    7 days ago

    Norwest Business Park, Australia Subaru Full time

    **Who are we?** Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation. **What is the opportunity?** An opportunity now exists for an experienced **Dealer Technical Support** to join our team at the **Subaru Australia Head Office, based in Norwest**. In this role you work effectively...

  • Engineering Manager

    2 weeks ago

    Norwest, Australia Greenstone Full time

    **About Us** Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help...

  • Service Desk Analyst

    1 week ago

    Norwest, Australia Accucom Systems Integration Pty Ltd Full time

    **Grow with Accucom, developing Industry relevant skills and technologies**: - **Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage**: - **Norwest location**: - **Previous MSP experience essential** **Role Description**: The selected Service Desk Analyst will be expected to provide highly professional and...

  • Research & Creative Insights Manager

    1 week ago

    Norwest, Australia Greenstone Financial Services Full time

    Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect...

  • Customer Service Consultant

    2 weeks ago

    Norwest, Australia DOMAINE HOMES Full time

    **ABOUT US** The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes, and CPG Estates. Clarendon Homes is one of the leading project housing enterprises in NSW and QLD. We are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes. At the Campbell...